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Participant
July 8, 2026
Question

When I'm working in my preview window everything looks fine, but when I render out the animation a text layer suddenly disappears

  • July 8, 2026
  • 4 replies
  • 24 views

I'm having a bit of trouble exporting a video. In the animation there is a box with an email address that comes up, and it transitions into the next shot by spinning on the Y axis (this is in a pre-comp). In the first picture I've attached you can see everything looks fine, but for some reason when I export the video the email addresses disappear just as it spins to transition out.
It's strange how when I'm editing it everything is fine in the preview window but you can see in the pictures I've attached it's rendering it out differently. 

For security reasons I’ve censored the email addresses, but you get the idea.

It if helps, the email address layers are text layers and has the following effects applied: Animation: Slider, Cursor On/Off, Cursor Shape, Cursor Blink Speed

Hope someone can help - thank you!

 

    4 replies

    sskaz
    Inspiring
    July 8, 2026

    Are those text layers set as guide layers?

    Community Manager
    July 8, 2026

    Good question from @sskaz. Guide Layers are the first thing I'd check since they'll show in the Comp panel but won't render.

    I’d like to know what version of After Effects are you using, and are you rendering from the Render Queue or Media Encoder? Since the text is inside a precomp that's rotating in 3D, those details will help narrow down what's happening.

     

    Thanks,
    Kevin

     

    Participant
    July 9, 2026

    Hey sskaz & Kevin, thanks for replying!

    No, it is not a guide layer. The strange thing is that same text layer will be visible for a few seconds, it’s only when the animation happens is when it suddenly disappears.

    I am using After Effects version 26.2.1

    I am rendering from the render queue, but I also tried putting it through Media Encoder and I had the same problem. Are there any particular settings you recommend me trying in Media Encoder?