When I try to open AE I keep getting this alert

Last log message was: <2139478> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2023/Adobe After Effects 2023.app/Contents/Required

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Legend

Hi Scott,

Sorry to hear about the crash.

Do you get any crash reports? If so, that'll help us to identify the issue. To start, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

Participant

I did re-install the app but with no change. I'm on a MacBook pro OS Ventura 13.3.1

Community Expert

Try using the Creative Cloud app to roll back one version of AE or even uninstall and re-install AE.

Your system, OS, and AE version will help us help you figure out what might be going on.

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