When I try to open preferences in AF, it crashes!

Forum|Forum|7 years ago
November 5, 2018
1 reply
476 views

Can anyone help?
When I open After Effects and then try to open Preferences, the program just freezes & the wheel of doom appears.

I'm using After Effects CC 2019 on a Mackbook Air.

Thanks in advance

Ian

This topic has been closed for replies.

OussK

Community Expert

First i don't know if MacBook air can run AE smoothly, anyway try to reset after effects preference before you start

please check this link for more detail Setting preferences in After Effects

Mo Moolla

Legend

These are the hardware requirements for running AE CC2019 on MAC OS

Processor : Multicore Intel processor with 64-bit support

Operating system: macOS versions 10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave)

RAM: 8GB RAM minimum (16GB recommended)

Hard disk space: 6GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)Additional disk space for disk cache (10GB recommended)

Monitor resolution: 1440x900 or greater display resolution

Please check if your MacBook Air meets these minimum requirements.

If it does I would recommend uninstalling AE using Adobe Cleaner Tool AdobeCreativeCloudCleanerTool.dmg

Then reinstall AE and do NOT migrate any settings if prompted.

Let me know if this works

Mo

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