When i use any sapphire plugin ae always crash

Forum|Forum|2 years ago
May 13, 2023
5 replies
4352 views

Sometimes doesnt show any report instantly crash, sometimes crashing with 'send report' windows. This is frustrating. I really cannot stand with that, I have tried:

Remove After Effects and reinstall these versions:

After Effects 2023 v23.4.0.53

After Effects 2022 v22.6

After Effects 2022 v22.1.1.174

on Sapphire:

Boris FX Sapphire v2019.021

Boris FX Sapphire v2022.5

Boris FX Sapphire v2023.01

Boris FX Sapphire v2023.03

Boris FX Sapphire v2023.5 [The lastest version as of today]

and nothing change.

Please help what can i do right now? Im gonna be insane, really tired.

Crash

This topic has been closed for replies.

S

sweanqx252829381tl0

Participant

me too

Harry J. Frank

Participating Frequently

Contact BorisFX support. https://support.borisfx.com/

Harry Frank | Director of Communities, BorisFX

Harry J. Frank

Participating Frequently

Hi Mustafa, please feel free to post your issues in the BorisFX forum, https://forum.borisfx.com

or with support https://borisfx.com/support/

Someone in either of those places will get your issue resolved.

Harry Frank | Director of Communities, BorisFX

nishu_kush

Community Manager

Hi Mustafa,

Let us know how it goes with the BorisFX.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

Thanks,

Nishu

J

jenkmeister17177426

Jenkmeister

We received the crash you sent up from 23.4. The issue is directly in the Flicker/Shake effect itself. It appears related to an allocation of memory that Flicker/Shake is then crashing on. I would recommend reaching out to BorisFX for further support.