Why can't I talk to anyone?

You can also speak to Adobe Customer Care:

Contact Customer Care

To be clear:
a) to whom you need to talk to?
b) what is the issue?
c) here is community forums so here you will get help mostly from community. Of course ACP employees are also part of community but not the main part
d) what things?

Please clarify what is your issue and then we will try to help you. No one can read mind (specialy not me and I gess most of us) so we can't help you before you tell us what is the issue.
So please drink some lemon balm tea and tell us how we can help you.