Why does my AE keep crashing?

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I now open the project and it crashes after a while. Sometimes it crashes directly. My driver is the latest version, and AE is also the latest version. I don’t know what the problem is, so I can only come here for help.

K

karl-hermann_5164Author

Known Participant

I need help from you guys, please help me, thank you

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nishu_kush

Legend

Hi Karl,

Sorry to hear about the crash. Is this happening with a specific project? If so, can you try importing the project into a new project instead of opening it? If it's happening with multiple projects, try running After Effects in Safe Mode. If nothing works, please share the log file from your machine. Here's how you can collect the log file:

1. Start AE
2. Help Menu > Enable Logging
3. Restart AE
4. Replicate the issue.
5. Help Menu > Reveal Logging Files...
6. Find the "After Effects Log.txt" file and copy/paste the content back to this forum thread.

The .dmp file you shared sometimes doesn't provide much information. Looking forward to your response.

Thanks,
Nishu

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K

karl-hermann_5164Author

Known Participant

Thank you for your reply, there are two of them, I will upload them to you

If you need anything else, I'll do my best to accommodate you.

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After_Effects_Log.txt

After_Effects_Log-last.txt

K

karl-hermann_5164Author

Known Participant

I have tried uninstalling, restarting, installing other versions, resetting preferences, changing drivers, and resetting the system.I've tried this method more than once, and it doesn't work.

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K

karl-hermann_5164Author

Known Participant

Here is my AE bug report

https://www.dropbox.com/scl/fi/b388ql3ddfdrbvkkn349i/9c433369-280f-45b8-bece-484d807c8019.dmp?rlkey=lwbu8agn9fwjtfemerw5k7jm5&st=dkz7b3gf&dl=0

If there is anything else you need, I will provide it. This is very important to me.

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