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karl-hermann_5164
Known Participant
August 25, 2025
Question

Why does my AE keep crashing?

  • August 25, 2025
  • 3 replies
  • 736 views

I now open the project and it crashes after a while. Sometimes it crashes directly. My driver is the latest version, and AE is also the latest version. I don’t know what the problem is, so I can only come here for help.

3 replies

K
karl-hermann_5164Author
Known Participant
August 25, 2025

I need help from you guys, please help me, thank you

 

nishu_kush
nishu_kush
Legend
August 25, 2025

Hi Karl,

 

Sorry to hear about the crash. Is this happening with a specific project? If so, can you try importing the project into a new project instead of opening it? If it's happening with multiple projects, try running After Effects in Safe Mode. If nothing works, please share the log file from your machine. Here's how you can collect the log file:

1. Start AE
2. Help Menu > Enable Logging
3. Restart AE
4. Replicate the issue.
5. Help Menu > Reveal Logging Files...
6. Find the "After Effects Log.txt" file and copy/paste the content back to this forum thread.

The .dmp file you shared sometimes doesn't provide much information. Looking forward to your response.


Thanks,
Nishu

K
karl-hermann_5164Author
Known Participant
August 26, 2025

Thank you for your reply, there are two of them, I will upload them to you

If you need anything else, I'll do my best to accommodate you.

K
karl-hermann_5164Author
Known Participant
August 25, 2025

I have tried uninstalling, restarting, installing other versions, resetting preferences, changing drivers, and resetting the system.I've tried this method more than once, and it doesn't work.

K
karl-hermann_5164Author
Known Participant
August 25, 2025

Here is my AE bug report

https://www.dropbox.com/scl/fi/b388ql3ddfdrbvkkn349i/9c433369-280f-45b8-bece-484d807c8019.dmp?rlkey=lwbu8agn9fwjtfemerw5k7jm5&st=dkz7b3gf&dl=0

If there is anything else you need, I will provide it. This is very important to me.

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