Why doesn't my comp or any of its layers' show up?

Forum|Forum|4 years ago
October 15, 2021
3 replies
426 views

After closing and re-opening the composition panel it shows up grey.

Title edited by Mod.

Error or problem

This topic has been closed for replies.

nishu_kush

Legend

Hi default74ti246rwxmp,

Sorry for your issue. Please share the following details.

What are your system specifications (CPU, GPU, RAM, OS)?
Do you have a dedicated GPU installed in your computer?
What's the version of the GPU driver/drivers: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-drivers-in-windows-

Could you try creating a new user account and running After Effects in it?

Let us know, we're here to help.

Thanks,

Nishu

D

default74ti246rwxmpAuthor

Participant

CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @2.80Ghz, 2803Mhz, 4 Core(s), 8 Logical Processor(s)

GPU: Intel(R) Iris(R) Xe Graphics

GPU Version: 27.20.100.9749

Total RAM installed: 15.7GB

OS: Windows 10 Home

nishu_kush

Legend

Hi default74ti246rwxmp,

Do you mind installing the latest version of After Effects (22.0.0) and see if that helps?

Let us know.

Thanks,

Nishu

OussK

Community Expert

it's a GPU problem, can you give more details about your PC specs, also did AE works before on you PC then stop working? or it's the first time you install AE on your Device?

D

default74ti246rwxmpAuthor

Participant

Hi there

I resetted my laptop COMPELTELY (drivers etc) prior, when I installed after effects I did not work. I believe I am missing an essential item for after effects to work, but I am not sure I am missing.

A

Ali Jaber

Community Expert

Try these and see if it helps:
Update your graphics card drivers, if updated recently roll back to the last one.

Disable GPU acceleration (press on the rocket icon in the project panel)

Turn off hardware acceleration for composition, layer and footage panels (preferences > display)