Personally I've never had a bad experience with Adobe Support.
But I'm not surprised that people do.
What ever happened to customer loyalty?
You must be an old man like me. Customer loyalty disappeared 30 years ago.
What do you get for sticking with the same ISP for 20 years?
Large companies couldn't care less because we need them more than they need us.
We're addicted and they are our dealers.
There's nothing i can tell you to make you feel better.
And when I'm frustrated the last thing I EVER want to hear is
"We understand your frustration and want to do everything we can..blah, blah, blah"
(hopefully nobody has posted that type of response while I've been typing, haha)
Anyway, one thing is certain:
Adobe's support (like literally everything elese on the planet) is only going to get worse.
The best we can do is not give ourselves a heart attack over it.
If there's any silver lining in this, It's that having to figure it out yourself is building
valuable problem solving skills. Start using those skills to answer people's questions
on the forum. If you answer enough, someone will probably ask you to be part of the
ACP program. Google the benefits.
Glad you got your problem solved on your own/.
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