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Participant
December 28, 2023
Question

Will I be charged cancellation fee If I change plan?

  • December 28, 2023
  • 2 replies
  • 211 views

I have an After Effects subscription, but I want to change to another plan, will I be charged the cancellation fee for the current plan, If I change plans?

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2 replies

Peru Bob
Community Expert
Community Expert
December 28, 2023

You shouldn't if you  go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Inspiring
December 28, 2023

Hey there, this is a user-to-user forum. You'll have to contact Adobe Support directly to see what they say. Hopefully if you want to change plans you won't be charged a fee, but only a support rep could give you an actual answer.