Win10: AE2019 Installer Hangs at "Loading..."

Question

Hi all, need help with a really strange problem.

I just bought a new MSI Titan, it came with Windows 11 but I upgraded (not a mistake) to Windows 10. Now I'm getting all my apps set up, and to my bewilderment an old installer that I have for AfterEffects 2019 opens, but it gets stuck on "Loading..."

This is a file I got straight from Adobe, and it works on two others machines with the same OS, so I'm at a loss for why I can't get it to install on this new one.

I tried reaching out to Adobe support about this, but of course their cop-out answer was "AfterEffects 2019 is no longer available."

I've tried all the usual stuff, re-extracting the ZIP file, disabling Defender, running as an administrator, the works. An old installer for AE 2021 worked just fine on this same machine, so I'm at a loss for what the issue is here.

Can anyone help me with this?

Has anyone else run into this?

ToolfarmJP · Answer

Would you set the compatibility?

C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\AfterFX.exe

1. You choose AfterFX.exe and right-click Properties.

2. You choose Compatibility tab and Compatibility mode.

3. You choose older environments.

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