Skip to main content
J
JeanK77
Inspiring
March 29, 2020
Answered

Workspace panel size not saved in After Effects 2020, Win 10

  • March 29, 2020
  • 3 replies
  • 1984 views

My workspace panel size is never saved. Delete and redo the workspace, save, .... nothing helps

What do I wrong ? Or is this "Basic" problem just a bug

I am on latest W10 version, latest  AE 2020 version 

Working with 2 monitors Benq 2560x1440  at 125% scalling as recomanded.

Thanhs for the help

 

Title edited by Mod.

This topic has been closed for replies.
Correct answer JeanK77

Hello,

I have some more info on that problem, It is linked to the monitor definition, and windows scaling factor.

If I down grade the monitor and graphic card to 1920 x 1080 scalling factor 100%, it is OK

As soon as I switch to full resolution and scalling factor 125% as recomanded, I have the problem.

Remark : the vertical "glitshes" displayed in time line during preview are also linked to the same setup.

I tried all video card different setups available, nothing helps.

Back to 1920 x 1080 it is OK. 

Thanks for the help


Hello, I currently find the solution of my monitors problems.

THERE ARE TWO PROBLEMS 

1. Panel sizes not saved : It seems to be linked to the monitor definition. the workaround is : DO NOT SET THE AE WINDOW TO FULL SCREEN. If you resize the window manualy some pixels less that full screen, every thing works fine, the panes are saved !!!!

2. vertical black lines in the time line during preview. That's a very old problem linked to the windows scaling factor. Every thing works fine if the scalling factor is 100% if not just apply the workaround defined  here :

https://community.adobe.com/t5/after-effects/display-and-performance-issues-with-gtx-1080-ti/td-p/9028754?page=1

Jean

3 replies

M
Marco24392576boyn
Participant
July 8, 2022

This is still broken by the way 2 years later

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
March 30, 2020

Hi there, 

 

Thanks for reaching out. As Mylenium mentioned, is it happening with a particular panel or all of them? What is the exact version of After Effects are you using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

Please share a screen recording so that we can understand the issue better.

 

Looking forward to your response.

 

Thanks,

Nishu

J
JeanK77Author
Inspiring
March 30, 2020

Many thanks

My Ae version is 17.0.5 (build 16)

After effect as it opened each time (screen copy of the 2 monitors)

Top are 4 groups of pannels, the 3 left groups are set to minimum, and the last ( Effects list) filling the rest of screen

Each time I modify it to 

(Screen copy of only left monitor)

Thanks for your help

 

Mylenium
Mylenium
Legend
March 30, 2020

Not an AE issue. That's up to how your graphics card treats the two monitors as separate. AE simply opens on the primary screen and then fits the workspace into the available space, which in your case doesn't cover both screens. You need to dig into your graphics driver settings and change the desktop spanning behavior.

 

Mylenium

Mylenium
Mylenium
Legend
March 30, 2020

And what panels are you specifically referring to? What are the sizes? How do you expect them to behave?

 

Mylenium

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices