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xcc34611040
Participating Frequently
April 8, 2019
Answered

your video card does not support the selected configuration please reduce the layer size

  • April 8, 2019
  • 6 replies
  • 31154 views

i am going crazy here i have all settings on the videocard drivers update but same error my video card is the NVIDIA GeForce GTX 1060 6GB

i use the 15.1 version@

anyone can help me on this ? thx

    This topic has been closed for replies.
    Correct answer klyved

    Hey,

    I checked my drivers and there was a new Studio driver available - once installed I haven't had the problem since.

    Whether this fixed it for me or not I don't know but it was only after that I didn't get the error.

    Good luck

    6 replies

    klyved
    klyved
    Inspiring
    April 21, 2021

    I've now started to get this too!

      B
      Bartek5F85
      Participant
      May 18, 2021

      Hey, I started to get this issue too, did you find any fixes?

      klyved
      klyvedCorrect answer
      Inspiring
      May 18, 2021

      Hey,

      I checked my drivers and there was a new Studio driver available - once installed I haven't had the problem since.

      Whether this fixed it for me or not I don't know but it was only after that I didn't get the error.

      Good luck

        S
        Shankar0D44
        Participant
        October 13, 2020

        any solution on this ?.......plzzz i travel this problem right now

        E
        edwardz84845479
        Inspiring
        October 28, 2020

        I have the same exact issue, never had this problem before, Adobe please respond.

          vxiiczx
          vxiiczx
          Participant
          May 9, 2021

          same

          R
          rafgouel
          Participant
          May 27, 2019

          I am having the exact same issue, were you able to find a solution?

          C.Salmassy
          C.Salmassy
          Participating Frequently
          August 19, 2020

          Has this issue been solved yet? I, too, am getting it when working in AE CS2020 with DUAL RTX Quadro 5000 (SLI mode). Surely Adobe can make use of the GPU power, right?

          ------------------
System Information
------------------
      Time of this report: 8/19/2020, 14:06:50
             Machine name: A01906-DRS2
               Machine Id: {1BBEDD4A-B667-45C2-B258-1E258B8A3E73}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: Supermicro
             System Model: SYS-7049A-T
                     BIOS: BIOS Date: 11/13/19 11:04:33 Ver: 05.0000E (type: BIOS)
                Processor: Intel(R) Xeon(R) Gold 6128 CPU @ 3.40GHz (24 CPUs), ~3.4GHz
                   Memory: 65536MB RAM
      Available OS Memory: 65186MB RAM
                Page File: 51623MB used, 23290MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 120 
           Card name: NVIDIA Quadro RTX 5000
        Manufacturer: NVIDIA
           Chip type: Quadro RTX 5000
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_1EB0&SUBSYS_129F10DE&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 48655 MB
    Dedicated Memory: 16062 MB
       Shared Memory: 32593 MB
        Current Mode: 3840 x 2160 (32 bit) (60Hz)
         HDR Support: Not Supported
    Display Topology: Extend
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.680664,0.318359), Green(0.208008,0.723633), Blue(0.150391,0.051758), White Point(0.313477,0.329102)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: DELL UP2720Q
          Monitor Id: DELA140
         Native Mode: 3840 x 2160(p) (59.997Hz)
         Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported

           

          Rameez_Khan
          Rameez_Khan
          Legend
          April 18, 2019

          Hi,

          Sorry for your issue!

          Can you show us a screenshot of the error message?

          Is this happening while working on specific projects or all your projects?

          Let us know.

          Rameez

          X
          xcc34611040Author
          Participating Frequently
          April 18, 2019

          C
          Carlos2827518430hx
          Participant
          February 6, 2023

          Cambié mi tarjeta de video AMD RX 6800XT a NVIDIA RTX 4090 y comencé con este problema. ¿Alguien conoce la solución, por favor? Ya reinstalar el controlador, etc.

          B
          Community Expert
          Byron CortezCommunity Expert
          Community Expert
          April 8, 2019

          Try changing the rendering engine. Select the composition in the Project panel, right click Composition Settings... / 3D Renderer tab.

          Select CINEMA 4D in Renderer option.

          Byron.
          X
          xcc34611040Author
          Participating Frequently
          April 8, 2019

          same error message after select cinema 4D

            Martin_Ritter
            Martin_Ritter
            Legend
            April 8, 2019

            Can you provide more detailed information about your project, comp and asset sizes in particular?

            *Martin

            X
            xcc34611040Author
            Participating Frequently
            April 8, 2019

            hi i dont have render the project yet i only open the file and then its giving me the error i only have the problem on the 3 d projects

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