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francolivetta@gmail.com
francolivetta@gmail.com
Participant
June 25, 2020
Question

Adobe After Effects disables GPU acceleration.

  • June 25, 2020
  • 1 reply
  • 695 views

Adobe After Effects disables GPU acceleration and shows me the composition on a white screen. I have a Nvidia 1060 video card

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1 reply

vinayakgarg
Community Manager
vinayakgargCommunity Manager
Community Manager
June 25, 2020

Hi francolivetta,

Can you provide some information about your setup to help us better understand the issue. Like what is your comp resolution and what effects (including third-party) are being used, 

What is the version of After Effects on which you are seeing this issue? Was this project working correctly in previous versions?

 

It is possible that one or more effect needs a lot of GPU memory to work and your card is running out of memory, in which case your project will have to fallback on software rendering. Can you set the project setting for Video rendering to 'Mercury Software only' and see if that fixes the issue? Save the project and restart After Effects if required.

francolivetta@gmail.com
francolivetta@gmail.comAuthor
Participant
June 26, 2020

The resolution is 1920x1080, some precompositions contain 4k videos. I am just using lumetri.
The after effects version is beta 17.1.2x33
I don't know if it worked before because I started the project from the beginning in this version.
When I set to "Software Only" the error is fixed.

 
This is how the render looks in VLC:
vinayakgarg
Community Manager
vinayakgargCommunity Manager
Community Manager
June 27, 2020

Hi francolivetta, thanks for providing the details! The latest Nvidia drivers (version 451.48) seems to have some issue, which is causing the incorrect render with lumetri. Can you try downgrading to previous version of Nvidia drivers (preferrably version 442.92) and see if that fixes the issue for you.

Please let us know if this works or not for you. Also remember downgrading Nvidia drivers is a temporary solution, future update of drivers should address the issue, and then it would be better to upgrade the drivers.

-Vinayak

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