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A
aliruane
Participant
April 3, 2022
Question

AE working through Rosetta but not Beta

  • April 3, 2022
  • 2 replies
  • 962 views

Hi,

I've recently been working on a project I started on my PC. I have moved to a mac air m1 16gb for portability . The project I'm working on gives the need more than 2 frames error in Beta. I have tried emptying the cache etc. It still won'r play back. I have treid the same project on AE runnning through rosetta and as long as I don't run anythiung else includind media encoder it works great. Rendering is fast and changes update quickly. I realise that the M1 16gb is on the edge of the RAM threshold but how come the native M1 version doesn't work at all and going through rosetta works fine?

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2 replies

F
Filippo Marchetti
Known Participant
April 5, 2022

Funny.

In my case (M1 Ultra, 48-Core, 128GB Ram, 1TB SSD, on macOS 12.3.1) the regular version crashes, while the Beta works fine (although with very disappointing performance).
As I said before, the beta was impressive on my 16GB M1 Mac Mini, but it feels like it barely uses any of the M1 Ultra power; I'd say it uses no more than 1/4th of what the Ultra has to offer.
Very disappointing, although I'm hopeful it can get better with further development.

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    April 3, 2022

    Hi @aliruane,

    Thank you for reporting this issue. It is strange that After Effects (Beta) is having performance issues natively and not when running under Rosetta. A bit more information would help us to narrow down what the cause might be:

    • What version of macOS is your Macbook Air running?
    • What version and build of After Effects (Beta) are you using? This is found in the After Effects (Beta) menu > About After Effects...
    • When you see the "...needs 2 frames or more..." error, does the composition contain any footage layer? If so, what kind of footage?
    • What are your project settings? Does changing the color depth, video renderer, or working space of the project help at all?

     

    Thanks very much for reporting and for any further information you can provide,

    - John, After Effects Engineering Team 

    A
    aliruaneAuthor
    Participant
    April 3, 2022

    Hi John,

     

    Thanks for getting back to me.

     

    Mac OS: Monterey 12.3

    AE (Beta) Version 22.4.0.28

    Footage layers: The project is motion graphics consisting of shape layers and .ai illustror graphics. 

    Other simple projects that contain footage have worked in beta although very slow to work with. My previous intel mac pro doesn't have as much processing power as the mac air m1 and handled the same project just fine. AE through Rosetta works great as long as no other apps are open. It's fast and responsive except for text changes which for some reason take ages to update in the preview.

     

    I am working in 8 bits per channel colour. 

    The GPU info copied from preferences is: 

    Draft 3D: Available
     Texture Memory: 4368.00 MB
    Graphics Card
    Vendor: AMD
    Device: AMD Compatibility Mode
    Version: 0.000000
    Total Memory: 10.67 GB
    Shader Model:-
     
    As far as I know the M1 only has one renderer but I'm no expert on graphics on the ARM chips. I hope that helps.
     
    Alistair

     

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    April 3, 2022

    Thank you for those details @aliruane. The video renderer for the project is set in File > Project Settings... > Video Rendering & Effects, where the Use: dropdown menu can be set to either Mercury GPU Acceleration ( Metal ) or Software Only. Which of these are you using currently?

     

    The text changes being slow make me suspect a bad typeface may be causing the slowdown. What non-default typefaces do you have installed? And what typefaces are you using in your project?

     

    Something else try is fresh preferences for the application. Use the following steps to move the existing preferences and create fresh ones:

    1. Close After Effects (Beta)
    2. In the Finder, go to: ~/Library/Preferences/Adobe/After Effects (Beta). This is the in user-level Library, not the System-level Library.
    3. Move the 22.4 folder out of the After Effects (Beta) folder or rename it to something like "22.4_backup".
    4. Start After Effects (Beta) to generate a new 22.4 folder with default settings.

     

    If this doesn't improve the peformance, you can delete the newly-generated 22.4 preferences folder and rename the old one "22.4" to restore your previous preferences.

     

    Do you have any third-party plug-ins installed on your Macbook Air? Some of these can also cause the slowdowns you're describing.

     

    Thanks again for the further info, I hope we can get this solved for you.

    - John, After Effects Engineering Team 

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