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www.klemen.me
www.klemen.me
Participant
November 30, 2020
Question

After Effects Crashing (Zanzibar-2) when writing Expressions on Source Text in MacOS

  • November 30, 2020
  • 2 replies
  • 1286 views

Hello everybody! 

 

I have noticed, that in After Effects 17.2 and later, the program is very often crashing when writing an expression in the "Source Text" property. Usually, while working on it, it works fine, and nothing happens. The crashing starts when I want to re-open the project after closing it (Zanzibar-2 Error). I have tested it on many projects, 2 machines, and with all the versions of AE 17.2+. The crashing always happens. I need to open the project with AE 17.1 and untick all Source text expressions to be able to open it again in later versions.

 

I have tested it on macOS Catalina and macOS Big Sur. I believe the problem is very critical because I am practically unable to write expressions for the Source Text.

 

Does anybody know how to solve this issue?

    This topic has been closed for replies.

    2 replies

    S
    saariko
    Inspiring
    December 9, 2020

    Same issues here, multiple macs, both Catalina and Big Sur, crashing only for projects with source-text expressions.

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    December 10, 2020

    Hi saariko,

    Thank you for reporting this issue, sorry to see you're experiencing this as well. Please see my post to Klemen above for more details; this is a known issue and our type team is working on getting it fixed as soon as they can. The current workaround is to use a previous version ( I believe 17.1 ) to avoid the issue.

     

    Thanks again for reporting and for using the Beta,

    - John, After Effects Engineering Team

      N
      NielHeesakkers
      Participant
      January 8, 2021

      Hi John

       

      Any word on a solution? 

        JohnColombo17100380
        Community Manager
        JohnColombo17100380Community Manager
        Community Manager
        December 1, 2020

        Hi Klemen,

        Thank you for reporting this issue, sorry to see you're experiencing these crashes. Would you mind providing some additional information that would help us to narrow down the cause?

        1. After Effects versions moved to 17.5.0 after 17.1.4, are you experiencing this issue in 17.5.1 ( the current release version ) or in 17.6 ( the current Beta version )? The version is visible in the About box or on the splash screen of the Beta version.
        2. What language is After Effects running in and what language is the operating system running in?
        3. Is the crash caused by opening a project with any expression in a Source Property or only with a specific expression?
        4. Has the Crash Reporter dialog been shown after the crashes occur, and if so, have you submitted the crash reports with your email attached?

         

        It would be very helpful if you could capture and send us an application log using the following steps:

        • In the Help menu, select "Enable Logging" and restart After Effects.
        • Then open a project which causes the crash.
        • After the crash occurs, go to: Users/yourUserName/Library/Preferences/Adobe/After Effects (Beta)/17.6/logs. The "After Effects (Beta)" and "17.6" correspond to the version of After Effects used.
        • There should be an "After Effects (Beta) Log.txt" in the logs folder, please either post a link here or email it to aebugs@adobe.com with link to this forum post in your message.

         

        Thank you again for reporting this bug, looking forward to your response.

        - John, After Effects Engineering Team

         

         

         

         

          www.klemen.me
          www.klemen.meAuthor
          Participant
          December 2, 2020

          Hello John!

           

          Thank you so much for your reply. I really appreciate the concern and fast reply. 

           

          1. Yes, I am experiencing this issue in both versions,

          2. My computer region is set to Portugal, but my system language is English. Also, my computer language is set to English. 

          3. Sometimes, it randomly works, but most of the time, it doesn't. That happens with any expression. 

          4. Yes, I have reported the crash many times. Also, I have contacted Adobe support, but they have told me that is a common issue with the macOS, and that for now, my only option is using 17.1 (which sadly I cannot since my project demands using the new stroke tapper).

           

          After listening to the podcast with the amazing Victoria Nece, I guessed contacting the Adobe AE Support community could solve the issue faster. I believe it is not affecting just me, since I have tried it on 2 different machines. Theoretically, on three, I have formatted and freshly installed all the operating system and software on one, trying to solve the issue. Hope that with reporting it, will also help others that face the same issue. 

           

          I will generate and send the report soon.

           

          Thank you again for all your support,

          Klemen

           

           

            JohnColombo17100380
            Community Manager
            JohnColombo17100380Community Manager
            Community Manager
            December 10, 2020

            Hi again Klemen,

            I was able to track down your crash reports ( thank you for submitting those! ) and the issue you are experiencing is one which is known to our type team and related to Unicode characters. Our type team's investigation into this crash is ongoing and filed internally as DVAAE-4215534.

             

            Unfortunately I don't have a workaround to suggest at the moment other than continuing to use a previous version as you are already doing. As a fix becomes available in the Beta builds, I will post here to let you ( and @saariko below ) know so you can try it out.

             

            My apologies for the inconvience this bug has caused, hopefully I can inform you of a fix soon.

            - John, After Effects Engineering Team

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