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Inspiring
September 24, 2021
Question

Can't reach preferences, "unable to load operating system font "Adobe Clean Ux" "Bold"

On windows 10 with latest AE beta, when I try to go to preferences I'm met with a dialog box with,

 

"After Effects (Beta) warning: Unable to load operating system font "Adobe Clean Ux" "Bold".

 

Can only get out if I press down on escape for a few seconds, where dialogbox repeats itself a few times.

 

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8 replies

September 24, 2021

Apologies for the issue. A code change meant for Adobe Media Encoder ended up impacting After Effects. 22.1x3 will be pushed to CCD later today and this issue is fixed in it. 

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NickBarker
Inspiring
September 24, 2021

Also have this error with the latest release!

 

 

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Lars Jandel
Inspiring
September 24, 2021

Yup, same, unusable like this. 😤

After Effects (Beta) warning:
Unable to load operating system font "Adobe Clean UX" "Bold"
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Lars Jandel
Inspiring
September 24, 2021

...trashing AE's prefs got weird of that error, but well... ...prefs gone. 😣
Not sure, which part/modification/custom setting/3rd party thingie might cause this issue - not ideal.

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Lars Jandel
Inspiring
September 24, 2021

...sorry, can't edit a comment:
The bug is NOT gone, still pops when e.g. opening the preferences as mentioned before.
I'll wait for an uodate. 😴

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Inspiring
September 24, 2021

I'm getting this bug as well on program load. I unintsalled and reinstalled still bugging out. 

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Participant
September 24, 2021

I'm getting the same bug. Attached warning dialog box.
This happened while opening the Output Module and Render Settings dialog boxes as well.

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Participant
September 24, 2021

Same, reverted back to 22.0; no issues there. 

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