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Adobe Animate CC 2018 Crashing on startup, Windows 10

Forum|Forum|7 years ago
May 17, 2018
14 replies
26850 views

Hi. I can't get Adobe Animate CC 2018 to run recently.

It starts up with the splash screen, shows the interface once the Splash screen is done, then immediately exits to desktop.

I've tried uninstalling and reinstalling multiple times, I've tried the solutions listed here:

Troubleshooting tips to fix Animate CC crash on launch or startup

I've tried using the CC Cleaner tool:

Use the Creative Cloud Cleaner Tool to solve installation problems

No dice. I'm running Windows 10, updated to the latest patch as of May 2018.

This is really frustrating as I need to use it right now.

This topic has been closed for replies.

Correct answer royaljacob

Hi,

Just want to let you all know that Animate CC July 2018 update is now Live. This update is primarily a hot fix to address the launch app crash issue that many of you were facing after updating the Windows 10 to update 1803 if you have more than 1677 fonts installed on your system.

Please update your copy of Animate CC to the latest using Creative Cloud desktop application Update apps to the latest release of Adobe Creative Cloud to avail the hot fix.

You can refer to Hot Fix to address Animate CC crash on launch or startup KB article for more details on this update.

Thanks!

Mohan

Show previous replies

U

ursulac62011367

Participant

None of these solutions are working and it's days later...

amitz194118

Participant

Any news regarding this problem??? I have the same thing. Tryid all the solutions above nothing seems to work.

waynel15699546

Participant

BUMP..

Disappointed that this issue is still floating around after a week. I've spent few hours with live remote support only to be shot down by agent saying that this is Windows problem.

Rolling back to an earlier version of Windows is not an acceptable solution. It's a lazy way of saying I don't want to deal with this and throwing issue to third party. Rubbish.

FFS. I expect something better for the cost that Adobe is charging us. That's a good week of not being able to use something that I've paid for.

Object404Author

Known Participant

BUMP.

Still not resolved, and Support Chat has been closed the entire week.

This is unforgivable, Adobe.

Preran

Community Manager

Hi everyone,

The team is unable to reproduce this issue. We have shared the crash dump files with them. Unless the team can reproduce and understand what's going on, this is going to take time. We are doing our best to assist them.

Meanwhile, if you are OK with being contacted for your crash dump files, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button.

Thanks,

Preran

kglad

Community Expert

did you reset preferences by deleting the preference files?

if so:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Object404Author

Known Participant

Yes, I've tried those all.

Object404Author

Known Participant

A 2nd machine just installed Windows 10 Update 1803, and now Animate is crashing on it too. I'm now pretty sure the crash is due to a change with Windows 10 update 1803.

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