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Participant
2월 3, 2022 1:29 오후 UTC
해결됨

Adobe Animate crashing when ever I try to open a file

Hi,

When I tried to open an fla file, it crashed my macbook but it works with other fla files though

I tried uninstalling it and reinstalling it but it still crashes

 

I think it's because of the size of my fla file (it's 36 mb) or it's something else.

    이 주제는 답변이 닫혔습니다.
    Mohanaraj
    Mohanaraj답변
    Adobe Employee
    2월 17, 2022 3:56 오후 UTC

    Hi @raineeee  Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

     

    Thanks!

    Mohan

    5 답변

    Mohanaraj
    Adobe Employee
    Mohanaraj답변
    Adobe Employee
    2월 17, 2022 3:56 오후 UTC

    Hi @raineeee  Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

     

    Thanks!

    Mohan

    번역
    Community Expert
    2월 10, 2022 3:01 오후 UTC

     have you tried it uninstall and reinstall? Are you on the latest version of adobe animate 22.0.3?

    번역
    Adobe Employee
    2월 3, 2022 2:02 오후 UTC

    @raineeee Can you please share fla file with us to inverstigate ?

     

     

    번역
    raineeee작성자
    Participant
    2월 3, 2022 2:18 오후 UTC

    Alright, the file keeps disappearing when I put it in as an attachment and post it so I'm using a drive link instead. If that's ok.

     

    https://drive.google.com/file/d/1HHz0eBMomX2s0Lm4vv7hqAh_wrr851Rv/view?usp=sharing

    번역
    Adobe Employee
    2월 10, 2022 2:00 오후 UTC

    @raineeee thanks for sharing the file. The file contains mp4 video that's why it is not openig in macOS 12 and macOS 10.15   We are very actively working to fix this issue.

    Thanks!

    Arvind

    번역