Adobe Animate crashing when ever I try to open a file

Forum|Forum|4 years ago
February 3, 2022
3 replies
855 views

Hi,

When I tried to open an fla file, it crashed my macbook but it works with other fla files though

I tried uninstalling it and reinstalling it but it still crashes

I think it's because of the size of my fla file (it's 36 mb) or it's something else.

This topic has been closed for replies.

Correct answer Mohanaraj

Hi @raineeee Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

Thanks!

Mohan

MohanarajCorrect answer

Adobe Employee

Hi @raineeee Just wanted to let you know that the issue with importing a h264 video on Mac is fixed in Animate v22.0.4 update released today. Please update your copy of Animate to the latest using Creative Cloud desktop app to avail the fix.

Thanks!

Mohan

N

Nick Gioia

Community Expert

have you tried it uninstall and reinstall? Are you on the latest version of adobe animate 22.0.3?

A

Arvind Singh Tanwar

Adobe Employee

@raineeee Can you please share fla file with us to inverstigate ?

R

raineeeeAuthor

Participant

Alright, the file keeps disappearing when I put it in as an attachment and post it so I'm using a drive link instead. If that's ok.

https://drive.google.com/file/d/1HHz0eBMomX2s0Lm4vv7hqAh_wrr851Rv/view?usp=sharing

A

Arvind Singh Tanwar

Adobe Employee

@raineeee thanks for sharing the file. The file contains mp4 video that's why it is not openig in macOS 12 and macOS 10.15 We are very actively working to fix this issue.

Thanks!

Arvind

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