Skip to main content
default1u6q2aoid2kz
Participating Frequently
Oct 12, 2022 7:16 PM UTC
Question

Animate Crashing and Asset Warp tool is weird

Good morning,
 
I was working on lesson 5 on Adobe Animate Classroom in a Book and encountered some problems. First whenever I click on the icon for the more tools panel, Animate crashes. It happens every time and I'm not sure why. It's okay right now because I just use the keyboard shortcut but do you know why this may be? 
 
Also when I tried using the Asset Warp tool it looked really different from the book and also acts slightly different as well. Is this a new update or is it something else? I also noticed that when I first click with the Asset Warp tool the images get really blurry and there is a really quick pop-up window. (sorry the second picture isn't the best and picks up the screen light I had to take it with my phone)
 
Both the computer and Animate are completely up to date.
This topic is closed to new replies. Start a new post to keep the conversation going.

4 replies

Adobe Employee
arvind_bv
Adobe Employee
Oct 13, 2022 6:58 AM UTC

 

Can you please share a short screen recording of the crash with Animate version details? It will help us investigate on the same. You can share at abv@adobe.com

 

Animate converts the vector shapes to Bitmap while rigging for a better warping experience. So image quality might degrade based on the size of the object. To retain the vector quality while rigging please Disable “Auto convert vectors to bitmap for better warping and tweening” under the Preferences->Drawing tab.

 

 

 

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 12, 2022 7:22 PM UTC

reset your animate preferences and see if the crashes stop. ie, remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

Translate
default1u6q2aoid2kzAuthor
Participating Frequently
Oct 15, 2022 1:42 PM UTC

Thanks for the help. I'm not really a tech person. How do I remove those two things from my mac?

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 15, 2022 2:05 PM UTC

you should ask someone a little more comfortable with computers for help.  that isn't a difficult task, but you need to be careful to not delete incorrect things.

 

p.s. read @arvind_bv's request, too.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices