Known Participant

Answered

Flash CS5 crashing when saving

Forum|Forum|15 years ago
May 19, 2010
46 replies
82310 views

OK! What's the deal?

I have just purchased Adobe Master Collection CS5, all $4400 worth! To give the software it's credit, I formatted my HDD and clean installed Win 7 x64 OS. I then clean installed the entire CS5 suite! As I have to somewhat justify the purchase to my boss (who paid for the software), I have gone to continue doing some work, (not even trying out new features!!), I needed to complete a task, so I got onto it.

I opened up an existing file which was created using CS4, noticed a few bugs that arose when published out using CS5 (mainly around the way that fonts were referred as), fixed those, then all was going well. As we have all done, I got involved with the work, and worked for a long time without saving. I realised this and quickly went to save. The dialog box came up advising that it needed to change versions to CS5 (rather than the original CS4), so I cancelled out and did a file Save As.

I thought I would create a new file so that if anything went wrong, I would have a backup. BLOODY LUCKY I DID, as when I went to save as, Flash crashed, loosing all the work I did. I did manage to get a screenshot of some of my AS which was lucky, but when I looked into the folder where I tried to save, there was a completley useless *.fla of 1kb in size which was completely corrupted and couldn't open up.

Resigned to the fact that I lost all my work (nothing new - as we all know it happens every now and then), I thought I would open up Flash, and the very first task would be to save it as CS5 format. Low and behold, flash crashes again, again leaving a corrupted file in it's place. For $4400, you would think you could at least save the work you have done!!

In other tests, it seems it can save new files, and some simple animations created in CS4, but what the hell do I do with all the existing work that I have spent the last year developing? Can someone please help me, as I really cannot work until this issue is resolved.

HELP!

Duncan Buchanan

This topic has been closed for replies.

Correct answer nrajbhan

Hi,

Thanks for sending me your FLA. It looks like the following library asset is corrupted – “08 - Help Menu/Images/progress.gif”. Even in Flash CS4, you will see a “Preview not available” message when selecting it in the Library and you can’t drag it onto the stage.

If you delete this asset from the Library, you will be able to save your file in Flash CS 5.

Thanks,

Nivesh

M

miwoj

New Participant

THIS STILL HAPPENS

It's like 5th time i've lost hours of my work because Flash crashed at save!

THIS IS BULLSHlT ADOBE! FIX THIS!

F

flexzionist

New Participant

Dude, Adobe do not care..

M

mwasnewskyMDSNYC

New Participant

I am having this same problem and I cannot find a solution anywhere online!

I am using Windows 7 Pro and Flash CS5.5

The file worked perfect, I opened it, changed the alpha value of a graphic, and when I went to save, it crashed! It also crashes if I try to export an .swf.

I have tried accessing/saving the file on a network, on my desktop, and on another computer running Windows XP and Flash CS5.5. I have tried saving as CS5 and CS4. I have tried using Windows 7's "run as administrator" option. Nothing is working! I even have older versions of the file (I back up to a flash drive a few times a week at different points in my progress) and all of them are having the same issue!

PLEASE can we find a solution to this? This file is essential to updating my entire website and without it I will never be able to update it!

_

_Q-EyonOS

Participating Frequently

Hi mwasnewskyMDSNYC,

Please zip up your file, change .zip extension to .zzz, and email the attachment to my attention at FlashAuthBetaBugs@adobe.com. I'll take a look to see why your file cannot be updated. Please also include the exact steps on how I can replicate the crash.

By the way, did you install our latest update for Flash CS5.5?

Thanks,

Quynh

Flash Authoring, QE

M

mwasnewskyMDSNYC

New Participant

Thank you Quynh! I sent the file.

X

XanaRaquel

New Participant

This is wonderful! Got a "Could not load scene into memory. Your document may be damaged." message and lost HOURS of work! Opened the corrupted fla like it was a zip file and found out that DOMDocument is corrupted beyond repair! The stage/timeline is completely gone! The most important part of this project!!

It still amazes me how a program that’s currently on its version 11.5 still has bugs that can destroy all your work.

And don’t begin with that “you should do backups” because you know what? The program should do that on its OWN!!!! It’s 2011 and developers haven’t figure out that’s a MUST in today’s software?? Only recently Adobe began to have an auto-save option, which is also bugged in Flash CS5.5! Sometimes I get a message saying it couldn’t save the project.

Seriously Adobe, instead of creating new CS versions with a bunch of a few new things, try to FIX all the bugs that exist!! The minor bugs that Flash CS5.5 has (and there are) I can tolerate but this one is just unacceptable!

Unless, for some magical reason, there’s a temp file somewhere created before/after/while saving I’ve lost everything. Thank you, Adobe.

Oh, by the way, if any Adobe staff is reading this:

Adobe Flash CS5.5 with all the updates, Windows 7 Pro 64 bits.

_

_Q-EyonOS

Participating Frequently

Hi XanaRaquel,

We understand your frustration and we are actively working to improve Flash. In Flash CS5.5, we have implemented a feature called auto-recovery. This feature takes snapshots of your file as you work and it is on by default. The interval between snapshots is set by default to 10 min and it is located in the Preferences dialog. Do you see a RECOVER-"your file name" next to your document? This file should also automatically open when you relaunch Flash after you crashed.

Can you please let us know what you did before you saved the file in Flash CS5.5 and experienced the crash? The more detail you can provide the better for us to troubleshoot this issue and investigate a fix. With the latest update, were you able to open your corrupted file and retrieve your library asset?

Thanks,

Quynh

Flash Authoring, QE

X

XanaRaquel

New Participant

*Q, thank you for the reply.

I just checked the preferences and the auto-recovery is checked and set to 10 minutes, however I never saw a RECOVER-*filename* been created. Is it supposed to be created in the same folder has the original project? Because I never saw such a thing there, on this or other projects I did. So I’m guessing it’s not working or something is weird here. I tried just now to uncheck and check again to see if it helps, waited the 10 minutes but no recover file was created.

It didn't really crash. It just completely froze. This is what I did:

Before going to bed, I saved the project and pushed crtl+enter to see how the project was going. The “Exporting SWF movie” dialog appears but the progress bar wouldn’t move at all. Even after 5 minutes. So I forcefully closed Flash and went to bed. The next day when I open the project I get the “Could not load scene into memory. Your document may be damaged." message. It probably got corrupted during the last save I did because as far as I know, just testing the movie doesn’t affect the fla file, right? Oh and the exporting created a SWF file with only 53 bytes in size. Can’t read it with notepad, only a part where it says “Scene 2”, which is weird since the project only had one scene.

I don’t know when the latest update came out but last time I updated was a week ago. But like I said, I opened the fla like a zip file and the DOMDocument.xml is waaaaay incomplete. It only has information about 1/4 of what was in the library and nothing else. Also, that’s what it shows when I open it in Flash. All the other xml and other files seem to be ok.

Also, I notice Flash gets more instable with the save thing the more time it’s working. What I mean is when I open a project, add a few things, save it, everything works as it should. But, let’s say, after 1 hour without closing Flash, if I try to save again sometimes I get message saying it couldn’t save and to try “save as” in a different location. Rarely it simply just crashes or freezes completely in the "save as" dialog. Same thing happens with auto-save. At the beginning works fine but later on I see that it’s trying to auto-save but an error pops-up saying it couldn’t save. This doesn’t happen all the time. Sometimes I have Flash opened for 3 or more hours and no problems at all.

I hope this helps in any way to fix this really awful problem.

And now… to start the project from the beginning :(

PS EDIT: After more testing it seems that auto-recovery only works if the auto-save is turned off. This is really weird and explains why I never saw an auto-recovery file before: because I always had auto-save on in all my projects. It should be possible to have them both on at the same time!

C

ChrisMartinezzz

New Participant

This is still happening. I had CS3 fully purchased version and was working on files no problem. I downloaded the trial CS5.5 and opened my FLA's. I had worked on them for about 5 or 6 hours today already and didn't back them up. I didn't think it was possible for CS5.5 to actually delete the files. lol. Well anyway flash deleted the files and the message that it couldnt save them still occurs. No patch works for me as it says that 11.02 doesnt apply to me because I am fully updated. This product was obv rushed to meet an unmanagable release date which so often the case with bad software. Take your time and push out good products guys or the open source community is going to eat your lunch.

S

Sukhi12

Participating Frequently

Hi,

I'm sorry for the inconvience it has caused . Can you please let me know what you did before saving the file in CS5.5

You have mentioned that you have Flash CS3. Did you open an existing CS3 file in CS5.5 ?

Did you save the file as CS5.5 ? Did the file got deleted from the folder or reverted back to previous verion ?

We are actively looking into reproducing the issue so please send me as much as information as you can.

Thanks

Sukhbir

Flash Authoring

A

Aslak Sørli

New Participant

Same problem here, saving files on the network ocasionally leads to corrupted files, loosing days worth of work. And yes, saving the files locally works just fine, but sadly that is not an option. I need to produce animations fast and efficient, and spending time copying hundreds of files all over my company nework is not going to help me do that.

Can this be related to memory usage and avilable memory? It seems if i limit the applications open it seems more stable, when i open many files and copy/paste large chunks of data it happens more frequently.

R

RichGalvan

New Participant

Let me see if I can help or at least get more details in order to figure out what is going on.

Can anyone confirm that the 11.0.2 patch fixed any of their issues? I realize many of you probably installed it and you may still have a problem, but I would like to know if it helped some?

If you haven't installed it or are not sure wich patch you did install you can find it at http://www.adobe.com/support/flash/downloads.html

Has anyone tried creating a different user account and doing the same steps? this will create a completely different set of config files, prefs, and other user specific files that may be causing a problem.

Is anyone working with files on a server or external drive? if so, what happens when you work with them locally?

were the files that have the problem created in a different version of Flash and then opened in CS5? or were they created in CS5?

has anyone upgraded or tried donwloading a trial of CS5.5 and tested the same files? (no, this is not an attempt to make to upgrade. we did make some changes in 5.5 and this could help us narrow down the issue)

last, would anyone be willing to share the files they are having problems with so we can test them.

Richard

T

thatlavenderblonde

New Participant

So, after doing a couple of things with my laptop the problem miraculously fixed itself. I'm not sure what the problem was or what fixed it but what I did was: trash all the preferences for flash and trashing all the suggestions from this forum: http://kb2.adobe.com/cps/520/cpsid_52048.html

Im working off my flash drive, but even when I work off my desktop I get the same problem. I ran Disk Utility to repair permissions on both my flash and my local hard drive. It found a few errors. I tried opening my file and importing, but flash still crashed after attempting to save. Finally, I just kept trying to open it and save, and after about the 5th time, suddenly Flash no longer crashed. I was able to work on my project without any interruptions.

For me, it had to be by the grace of God, because I lost all hope and was ready to admit defeat. I'm not sure why this happened, or how to fix it, but I will probably never work with flash again unless I really have to.

Thanks for your response.

-Gabrielle

T

thatlavenderblonde

New Participant

Hi, everyone.

I'm very frustrated. For about three days now, I've been having the same problem as the OP. I'm working with Flash in CS5 and every time I import using the "external library" flash will not allow me to save. Instead in gives me the pinwheel of death -- then crashes. It happens no matter what I try. I'm on a macbook pro labtop - (the one with the silver keys) and I'm still using OS 10.5.8. I've had issues with other CS5 programs but nothing like this. Is there anyone I can send my file to, who can maybe take a look at it? Im working on a project for class, so FLASH is not really my thing. I'd really appreciate some help on this... adobe has continued to disappoint me ... At one point I had issues in CS4 with InDesign...~~but that's an entirely different and depressing story~~. Nevertheless, my project is due tomorrow by 2pm, and this issues is really destroying my life right now.

Any help is greatly appreciated,

Thanks.

A

AHMED_M_HASHEM

New Participant

Hey All,

Me and my team was facing the same problem for a very bad bad week. After that we was working and tried to save our work as (.XFL) the uncompressed flash document extension, and it's been working for a day right now while I'm talking to you and guess what, WITHOUT ANY CRASH AT ALL!!!!!!!

Just try it and tell me!!!

A.Hashem

Daniel Gimness

Inspiring

For those poor people who lost work, here's a possible way to recover your fla:

http://www.pippoflash.com/index.php/category/flash-dev/

Daniel Gimness

Inspiring

Beware!! Don't save your Flash CS5 file on a network drive such as DROPBOX or it could not OPEN!

This happened to me. Tried to open the fla after saving to DROPBOX and said, "file was in an unrecognized format."

Save locally, often and multiple versions of the same file such as your file_v1, yourfile_v2, etc.

Peace.

A

Anonymous

Platform Win7:

This thread is a year old and there is still no fix?? Its a disgrace that the new version of CS5 I recently is still almost unusable. What is going on??

A

Anonymous

Same Here. Brand new Win 7 64bit machine, with brand new install of CS5. For the past week I keep experiencing crashes while saving which results in a corrupt file. So every hour I keep copying the file to a new file so I only lose that much... sometimes save works, many times Flash crashes and corrupts. Really sux. We have CS5.5 on order, and I certainly hope this glaring bug has been addressed. It is causing me many wasted hours of time. FWIW - my co-worker is also experiencing crashing while saving in Photoshop.

Show more replies

Hi, everyone.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded