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joeyi71542286
Participant
January 21, 2020
Question

Audition constantly crashing

  • January 21, 2020
  • 5 replies
  • 5577 views

Summary: Audition is frequently and randomly crashing. I'm working on a podcast which uses a lot of movie clips and a few different interview tracks. A lot of the video files are mp4s, but they seem to be generating new wav files fine. My Conformed Files folder is huge. It was working fine for about a month and then it started to crash on me. Now it's happening all the time and I can't figure out why!

 

I've reached out to Adobe support twice: once through chat and one phone call. Nothing has worked. So far I have done all of the following trouble shooting steps: reset preferences, trashed preferences, restarted machine, updated OS, updated audition, uninstalled/re-installed audition, cleaned media cache, different external hardrives, and tried on a different computer and a different user and still crashing. 

 

All other adobe software is working fine and stable. 

 

I have saved crash reports if that would be helpful (sample below). 

 

Here's more technical info:

macOS Mojave (10.14.6)

Mac Pro (Late 2013), 3.5 GHz 6-Core Intel Xeon E5

32 GB Memory, AMD FirePro D500 3 GB

 

Adobe Audition 2020 (13.0.2)

 

Crash Report (just the first part):

 

Process: Adobe Audition 2020 [99363]
Path: /Applications/Adobe Audition 2020/Adobe Audition 2020.app/Contents/MacOS/Adobe Audition 2020
Identifier: com.adobe.Audition
Version: 13.0.2 (13.0.2.35)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Audition 2020 [99363]
User ID: 252413453

Date/Time: 2020-01-20 15:34:05.202 -0800
OS Version: Mac OS X 10.14.6 (18G103)
Report Version: 12
Anonymous UUID: 4E49D775-4930-AF13-C045-8B2D93C621C7


Time Awake Since Boot: 250000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000002a8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: Adobe Audition 2020 [99363]

VM Regions Near 0x2a8:
-->
__TEXT 0000000100000000-0000000100002000 [ 8K] r-x/rwx SM=COW /Applications/Adobe Audition 2020/Adobe Audition 2020.app/Contents/MacOS/Adobe Audition 2020

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff69d43bfa __kill + 10
1 com.adobe.dvacore.framework 0x00000001005769db (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 523
2 libsystem_platform.dylib 0x00007fff69df3b5d _sigtramp + 29
3 ??? 0x0000600005b9de00 0 + 105553212333568
4 com.adobe.dvaui.framework 0x00000001012723d3 dvaui::ui::UI_Node::UI_GetOSControlClipRects(std::__1::vector<std::__1::pair<dvaui::ui::UI_Node const*, dvacore::geom::RectT<float> >, std::__1::allocator<std::__1::pair<dvaui::ui::UI_Node const*, dvacore::geom::RectT<float> > > >*) const + 51

 

    5 replies

    A
    Anonymous
    August 14, 2022

    Same problems here. This is the only software that crashes on my Win 11 high end system. The submitting of data does no good (years ago and still nothing) and we're left hanging (indeed intended) by Abobe

      JadePrincess
      JadePrincess
      Participant
      May 11, 2021

      Keeps crashing on effect application. I don't use plug-ins in Audition. WTF.  I think I'm going to roll back versions

      JadePrincess
      JadePrincess
      Participant
      May 11, 2021

      Crash report for reference

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Audition" applicationVersion="14.2" build="34" source="Windows-Client" crashType="Pure Function">
      <time year="2021" month="5" day="11" hour="18" minute="36" second="31" timeoffset="-360" timezone="Central Daylight Time"/>
      <user guid="250e29ff-f3bf-4d40-a026-54f0a7e93989"/>
      <system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32689" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3700 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080" description="NVIDIA GeForce RTX 3080" driverDate="20210423000000.000000-000" driverVersion="27.21.14.6627" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2206&#38;SUBSYS_87B01043&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
      </gpu>
      <crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x000000000014E730">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x00007FFCC6A86994" symbolname="purecall"/>
      <stackStatement index="1" address="0x0000000000AF7EDA" symbolname="abe::AudioComponent::OnUITimerTick"/>
      <stackStatement index="2" address="0x0000000000A35895" symbolname="abe::afs::CacheManager::UnregisterCache"/>
      <stackStatement index="3" address="0x0000000000A321B0" symbolname="abe::FrequencyAnalysisQuickScanOperation::GetResultData"/>
      <stackStatement index="4" address="0x0000000000B43B9E" symbolname="abe::MetronomeComponent::Start"/>
      <stackStatement index="5" address="0x0000000000B43FFD" symbolname="abe::MetronomeComponent::Start"/>
      <stackStatement index="6" address="0x000000018008A317" symbolname="dvacore::config::GetVersionString"/>
      <stackStatement index="7" address="0x0000000000F70344" symbolname="aui::ApplicationMenu::Setup"/>
      <stackStatement index="8" address="0x0000000000F70457" symbolname="aui::ApplicationMenu::Setup"/>
      <stackStatement index="9" address="0x000000018008A411" symbolname="dvacore::config::GetVersionString"/>
      <stackStatement index="10" address="0x000000018008C460" symbolname="dvacore::config::ExecuteTopLevelFunction&#60;void&#62;"/>
      <stackStatement index="11" address="0x00000001801A21E3" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
      <stackStatement index="12" address="0x00000001801A2AB4" symbolname="dvacore::threads::AdaptCurrentEventLoopAsExecutor"/>
      <stackStatement index="13" address="0x00007FFCEEC9E858" symbolname="CallWindowProcW"/>
      <stackStatement index="14" address="0x00007FFCEEC9E299" symbolname="DispatchMessageW"/>
      <stackStatement index="15" address="0x000000000A709EC6" symbolname="exo::app::OS_AppBase::PumpMessage"/>
      <stackStatement index="16" address="0x000000000A70A014" symbolname="exo::app::OS_AppBase::RunEventLoop"/>
      <stackStatement index="17" address="0x0000000000F85BCC" symbolname="AudWinMain"/>
      <stackStatement index="18" address="0x0000000140001971" symbolname="unknown"/>
      <stackStatement index="19" address="0x0000000140001F5E" symbolname="unknown"/>
      <stackStatement index="20" address="0x00007FFCEEFF7034" symbolname="BaseThreadInitThunk"/>
      <stackStatement index="21" address="0x00007FFCF0062651" symbolname="RtlUserThreadStart"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="RAX" value="0x0000000000000004"/>
      <register name="RBX" value="0x000000003708C730"/>
      <register name="RCX" value="0x0000000000000490"/>
      <register name="RDX" value="0x0000000000000000"/>
      <register name="RSI" value="0x0000000049C26530"/>
      <register name="RDI" value="0x00000000461A80E0"/>
      <register name="RSP" value="0x000000000014EBA0"/>
      <register name="RBP" value="0x000000003D3BCB80"/>
      <register name="RIP" value="0x00007FFCC6A86994"/>
      <register name="EFL" value="0x0000000000000246"/>
      <register name="LastExceptionToRip" value="0x0000000000000000"/>
      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
      </registerSet>

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      <dumpType>
      Mini
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      <hbLogSessionDllStatus>

      </hbLogSessionDllStatus>
      </crash>

      </crashreport>

        SteveG_AudioMasters_
        Community Expert
        SteveG_AudioMasters_Community Expert
        Community Expert
        May 12, 2021

        I think you'll have to send that one to audbugs@adobe.com and ask for some direct feedback.

        brendapet
        brendapet
        Participating Frequently
        April 26, 2021

        I'm also experiencing very similar issues with Audition - crashing my iMac to a total restart while I'm editing a podcast.  Usually happens after I'm about 80% done with the edits - things start to get quite clunky.  The files work fine on a separate computer (they are on an external drive).  I'm banging my head against the wall.  Any updates on your situation would be appreciated!

        J
        Jack5EA5
        Participant
        September 24, 2020

        Hi Joe,

        Out of interest, did you get any resolution to this?

        I think I'm experiencing the exact same issues and it's driving me up the wall.

        If could let me know you'd be a lifesaver.

        Jack

          SteveG_AudioMasters_
          Community Expert
          SteveG_AudioMasters_Community Expert
          Community Expert
          January 21, 2020

          You need to do what it says here: Audition crashed - now what?  and submit this to audbugs

          K
          KenTheriot
          Inspiring
          June 8, 2020

          I'm trying to follow the directions in that thread. But I'm using Windows 10 in June of 2020 and those directions and pictures are all from whatever version of Windows was around in 2011. Is there anything more recent than 9 years ago?

          SteveG_AudioMasters_
          Community Expert
          SteveG_AudioMasters_Community Expert
          Community Expert
          June 8, 2020

          Try following the last instruction in the thread - my one. That's absolutely current, and will work regardless.

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