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Participant
March 31, 2023
Question

A Bridge not far enough

  • March 31, 2023
  • 1 reply
  • 725 views

I downloaded Bridge v. 13.0.3.693 this morning. It opened files on my desktop, but tried it on my external drive, I got a blank screen. Anyone know the fix?

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1 reply

gary_sc
Community Expert
Community Expert
March 31, 2023

If you're on a Mac, you need to give Bridge Permission to access the Desktop or external drives. If you're on a PC, I cannot help, but if you're on a Mac, here are the pre-Ventura and post-Ventura instructions. 

 

This is an Apple issue, not an Adobe issue.

 

This is not the fault of Adobe or anyone; this is Apple making sure that applications that have not been given permission to access areas of your computer cannot access those areas of your computer.

 

Go to your System Preferences and select Security and Privacy (found in the top section). Now click on the Privacy setting (last tab). Now click on the lock on the bottom left and provide your Administrator code. Now select the Full Disk Access option and click on the "+" symbol. This will bring up the standard Mac Open window and let you add any application you want or need to have full access. Look for Bridge, and select it; it will now appear in that window, and make sure it's checked. Next, go to the Files and Folders option and do the same thing as above (although there's nothing to check, just add. Close everything down and see if that makes it all work.

Please let me know

[Note: these images are from an older OS, the process is the same.]

 

 

 

 

Close everything up, and you should be good to go.

 

The Ventura Way

 

This sounds like you've not given Bridge permission for Apple's protection. Simply, this is an Apple protection issue, not Adobe's issue. The following was written for someone who needed (the same) help with Acrobat, just substitute Bridge and see if this solves the problem.

 

Go into the System Preferences and select the Privacy & Security tab on the left, then select the Accessibility tab top.

 

Now, click on the "+" button on the very bottom which will open a Finder's window into the Applications folder. Select Acrobat Pro. Be sure to slide the On/Off button to On (to the right). You may need to enter your administrator's password at some point. You also may need to quit Acrobat and reopen.

 

 

Please let us know if that works or not.

RG16B8Author
Participant
March 31, 2023

Gary,

I have SystemPrefernces, not Settimgs. Preferences -> Privacy & Security -> Acessibility. The screen shows Bridge 2022 grayed out. No padlock icon. Screen capture with Preview grayed out everything. My applications folder shows both Bridge 2022 and 2023. Bridge 2023 still can't see the hard drive. 2022 won't open.

RG16B8Author
Participant
March 31, 2023

I should have added my Mac is running OS 13.2.1