Skip to main content
Sandee Cohen
Sandee Cohen
Legend
February 22, 2018
Answered

A totally black Bridge window

  • February 22, 2018
  • 2 replies
  • 961 views

About a week ago I updated Bridge CC 2017 to CC 2018. I removed 20178.

I used it without problems for a few days this week.

Today I launched Bridge CC 2018. All I got was a window with a white title bar and nothing but black. And choosing new window, new folders, new workspace, new anything didn't work.

I relaunched Bridge CC 2018 holding the preference-rebuild keys trashed all prefs. Didn't work.

Uninstalled Bridge and reinstalled Bridge CC 2018. Didn't work.

Installed Bridge CC 2017. I got an application folder!

I'm running a MacBook Pro 2017 retina with Sierra.

Anyone have any insights regarding CC 2018? Should I just skip using it and stay with CC 2017?

    This topic has been closed for replies.
    Correct answer Abhishek.Seth

    Hi Sandee Cohen,

    Can you please share a screenshot of Adobe Bridge CC 2018.

    This will help us investigate the issue.

    Also have you made any changes to the system or installed a new application recently,

    Please share Bridge.log from the following location to abseth@adobe.com

    ~/Library/Application Support/Adobe/Bridge CC 2018 /

    Regards,

    Abhishek Seth.

    2 replies

    D
    daisysdad
    Inspiring
    April 12, 2021

    Sandee, I seem to be having the same problem, and advise I received to purge caches and rebuild Bridge preferences hasn't helped. Have you solved your problem?

    Loren

    S
    Adobe Employee
    Swati Agarwal
    Adobe Employee
    April 15, 2021

    Hi @daisysdad 
    Please update to latest version of Bridge and Camera raw, that should solve the issue.

     

    Thanks,

    Bridge Team

    A
    Adobe Employee
    Abhishek.SethCorrect answer
    Adobe Employee
    February 23, 2018

    Hi Sandee Cohen,

    Can you please share a screenshot of Adobe Bridge CC 2018.

    This will help us investigate the issue.

    Also have you made any changes to the system or installed a new application recently,

    Please share Bridge.log from the following location to abseth@adobe.com

    ~/Library/Application Support/Adobe/Bridge CC 2018 /

    Regards,

    Abhishek Seth.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices