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A
antonioc38218310
Participant
April 25, 2022
Question

Adobe Bridge 12.0.1.246 Will Not Preview Some Images

  • April 25, 2022
  • 1 reply
  • 571 views

Hello - I recently updated my photoshop to 23.3.1 on my 2020 Mac Mini M1 and bridge stopped previewing some of my files. On my 2016 MacBook Pro Bridge previewed all of my files correctly but I did notice that I'm running photoshop 23.3 on my laptop. So I downgrade my photoshop on my Mac Mini to 23.3 and that didn't solve the problem. I upgrade my photoshop on my laptop to the latest version 23.3.1 to see if Bridge on my laptop would start behaving like Bridge on my Mac Mini but it worked fine.

 

I don't know what else to do! I need some help, please. 

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1 reply

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
April 25, 2022

Try upgrading your PS to the most recent and upgrading your ACR to the most recent. Keep Bridge at the most recent.

    A
    antonioc38218310Author
    Participant
    April 26, 2022

    Hey Gary,

     

    The problem started when I updated my PS to the most recent. That's why I downgraded to an older version but that didn't make any difference. So I upgraded to the newest version.

     

    My AB is the newest version and I did downgrade to an older version but it didn't make any difference either. 

     

    I am on the Cloud platform so when I upgrade PS camera raw is updated automatically. What I can't understand is why this is happening on my newer computer but not on my old laptop. 

     

    Oh, one other thing. If I try to open the thumbnail that is not previewing I get a message saying that PS does not recognize the file type. 

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    April 26, 2022

    Hi Antonio,

     

    I'm sorry if my first suggestion seemed "weak," but when trying to solve issues, it's important, in the beginning, to verify what one is working with. Especially something like this where your important screenshot is #3 where some images' have thumbnails and others do not. 

     

    That's annoying!

     

    What I'd like you to try is to go to Tools (menu) -> Cache -> Purge cache for folder "XXX" (which is the current folder. 

     

    IF THAT WORKS, then go to the other option in that menu command "Manage Caches…" Click on the bottom option "Clean Up Cache" and also click on the "Purge all local cache files."

     

    Please let me know what happens.

     

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