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andrewm77458197
andrewm77458197
Participant
October 29, 2024
Question

Adobe Bridge 2025 problem crash or freeze

  • October 29, 2024
  • 10 replies
  • 5179 views

When is this application going to be sorted into something usable?

I installed Bridge 2025 and it opens. As soon as I click on anything to navigate it comes up with the message 'Not Responding'

Have tried myriad things to get it to work.

The only thing that gets it workable is deleting the Bridge 2025 folder in Roaming Data.

That lasts for one session. Re Open Bridge and guess what?

'Not Responding'

Seriously,

Fix the program or delete it from your inventory.

Thanks

    10 replies

    K
    KimBerlie Photography
    Participant
    February 3, 2025

    I have wasted SO MUCH TIME on this issue and $$$ with my computer guy, trying to figure this problem out!  None of the issue problems seem to work and now it appears that even if I try to install an earlier version, I'm forever stuck in this Bridge 2025 15.0.2 problem!

    J
    Jeffrey5EBF
    Participant
    March 14, 2025

    I found this solution on Reddit, and it worked for me! I'm using Windows 10.

    Convoluted fix:

    1. Uninstall all versions of bridge.
    2. Go to Program Files, delete all Bridge folders and contents.
    3. Search C drive for "Bridge," remove all Bridge folders and contents in User/AppData/Roaming/Adobe.
    4. Install Bridge 2025 and now it just works.
    C
    chalporn@pipeline.com
    Participating Frequently
    March 14, 2025

    Thanks a bunch for the solution for Windows. I'm on a Mac so I'll try this .

    ITS OUTRAGEOUS that Adobe can't figure this out--even though I have repeatedly sent them the Crash report. I'll report back if this works.

     

    R
    Red Point
    Inspiring
    January 27, 2025

    Just chiming in, since last update Bridge stopped working. It freezes on startup, then crashes. 

      T
      Adobe Employee
      Tanu Goel
      Adobe Employee
      February 21, 2025

      Hi,

       

      Thanks for reporting the crash which you have been observing . We apologize for the inconvenience caused to you.

      We have a known issue with latest Substance3DViewer plugin for Photoshop, which was causing Bridge to crash, which has been fixed in latest Bridge(15.0.2).

      If you still facing the same issue, could you help with the following, to further isolate the issue,:

      • Have you installed the Photoshop BETA along with the Adobe Bridge?
      • If yes,
        • Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
        • And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?

       

      More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html

      Do share if this works for you.

       

      Thanks,

      Bridge team

      C
      chalporn@pipeline.com
      Participating Frequently
      February 28, 2025
      Please download the attached file to view this post
      L
      LunaGolya
      Participant
      January 27, 2025

      Adobe Bridge 2024/2025 is no longer working with my Dell Precision 7560 i9-11950H running Windows 10 Enterprise. It's a gov machine so I can't customize for work arounds. I used to have to disconnect graphics stuff to get Bridge to work on my Acer home computer but now the Acer is all good with Bridge 2025. Basically, home good work bad when it used to be the other way around.

      D
      David Gartner
      Participant
      January 13, 2025

      Same problem here as well. Went nuclear - completely reinstalled Adobe Creative Cloud. No dice. Finally, Adobe support had me create a test user profile and install Bridge there. Believe it or not, it worked. The challenge, though, is that now they want me to take time port my entire current profile, apps, docs, prefs, everythign to the new profile. All to get Adobe Bridge to work.

        M
        mikem60178444
        Known Participant
        January 24, 2025

        David,
        How did you contact support? In my biggest folder with  577 MB of images, Bridge freezes up, won't allow files to be moved, and loses the file stack. This has been happening for the longest time, no matter which version. The small folders work fine. It has a very hard time with the big folders.
        Thanks!

        D
        defaultk0u3gjad8tvb
        Participant
        January 24, 2025

        I used the Adobe Virtual Assistant in Adobe Help. When the Virtual Assistant could not help me it passed me on to a human assistant.

        D
        defaultk0u3gjad8tvb
        Participant
        January 1, 2025

        Exactly the same problem for me. Gave Adobe support remote access to my computer but after about an hour of trying to fix it they disappeared. Not impressed.

         

          newtune3
          newtune3
          Participant
          December 17, 2024

          I am having the same issue.  I first thought my own hardware was at issue. Bridge 2025 only works by using Campatibility mode in Windows 11.  I'm and back to Bridge 2024 and the issue is solved.  BTW DXO PureRAW 4 is in the same boat after its most recent update.  We are not beta testers. We are paying for software and using it as  professionals.  Anyone else have a fix?

            jensl5727658
            jensl5727658
            Participant
            December 9, 2024

            Have the same problem. It only works, when use the "compatibility modus" to start in Windows 11.

            R
            RLM-2025
            Participant
            November 23, 2024

            Exactly...and we are paying how month per month for this? Do I need to revert to 2024? I mean, hard can they mess up Bridge?

             

              davidm83796803
              davidm83796803
              Participant
              November 30, 2024

              Adobe Bridge - now a waste of time and money - why are we paying for software that crashes after opening - absolutely •••••• useless

              T
              Adobe Employee
              Tanu Goel
              Adobe Employee
              November 7, 2024

              Hi @andrewm77458197 ,


              Thanks for your feedback.
              Are you still facing this issue? If yes, could you share the following details about the issue:

              • System configuration
              • What kind of files/format contained in the opening folder.

              Please share the sample file/files on which you are observing the issue and the video of the issue at sharewithbr@adobe.com and mention this thread.


              Thanks,
              Bridge Team

              E
              erikt98726549
              Participant
              November 14, 2024

              Hi all,

               

              I have the same problem. NO version of Bridge is working. After opening it crush.  I have Sonoma 14.7.1

              V
              Community Manager
              VarunVarshneyCommunity Manager
              Community Manager
              December 17, 2024

              Hi @andrewm77458197 , @LightScavenger , @RLM-2025 , @davidm83796803 

               

              Thanks for reporting the crash which you have been observing . We apologize for the inconvenience caused to you and understand this can be frustrating. We have a known issue with latest Substance3DViewer plugin for Photoshop, which is causing Bridge to crash and hence we want to ascertain if you are facing the same :

              To further isolate the issue, could you help with the following:

              • Have you installed the Photoshop BETA along with the Adobe Bridge?
              • If yes,
                • Can you try moving the Substance3DViewerForPs.plugin present at the location “/Library/Application Support/Adobe/Plug-Ins/CC/File Formats”, to another location and then relaunch the Bridge?
                • And/ Or, can you try uninstalling the PS BETA and check if you are still facing the crash?

               

              More details about this issue and workaround is at : https://helpx.adobe.com/bridge/kb/bridge-crashes-when-used-with-photoshop-beta.html

              Do share if this works for you.

               

              Thanks,

              Bridge team

              L
              LightScavenger
              Participant
              October 31, 2024

              I have the same issue. Tried uninstalling, dumping preferences, then reinstalling -- no dice.

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