Participating Frequently

Question

Adobe Bridge Batch Rename Freezes on Windows 10

Forum|Forum|5 years ago
June 23, 2020
2 replies
1629 views

Hi. Basically, whenever I try to do a batch rename in Adobe Bridge CC 2020 the program freezes and it doesn't rename. To shut it down I have to go to Task Manager and End Task.

Things I have tried:

- Uninstall all Adobe applications and used Adobe Cleaner

- Ctrl-Alt-Delete and cleaned preferences

- Moved files to another disk drive (including flash drive) and tried to rename there

I'm at wits end. Is there a Windows 10 security setting that might be blocking it? Ive seen mention of something like this for Mac.

Thank

This topic has been closed for replies.

M

megcb39

Participating Frequently

I have the same problem, very annoying.

I read through the comments below, but not sure if there was a definitive solution that came out of them? If someone has a solution would be good to get a quick summary 🙂 thanks

J

JTP2020Author

Participating Frequently

I'm not sure this is the definitive answer, but it seemed to help me. Although, I had to do it a second time a couple months later after the first time.

Right now, it seems to working much better. I have a feeling this may be because Windows 10 may have released updates that have allowed it to work with various software better. My PC is fully up to date with all the major releases.

jbm007

Community Expert

Good.

Glad we could help a little.

jbm007

Community Expert

Do me a favor.

Go to start/administrative menu/event viewer/windows logs/application

Find the error crash log from Bridge

Select copy/copy as text from the right panel.

Post the crash report here.

J

JTP2020Author

Participating Frequently

Thanks for your response. I get three responses under Event Viewer. I think these happen wht I have to End Task because it hangs on Batch Rename. They are by source "Windows Error Reporting", "Application Hang" and then another "Windows Error Reporting." I have listed all 3 below with titles.

1st Windows Error Reporting log

Log Name: Application
Source: Windows Error Reporting
Date: 6/24/2020 10:10:02 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JP-Main
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Bridge.exe
P2: 10.1.0.163
P3: 5ee0691d
P4: 6113
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6

Analysis symbol:
Rechecking for solution: 0
Report Id: 35976590-db18-4bc9-b7f9-87b0e19e6bf2
Report Status: 4
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T17:10:02.845579300Z" />
<EventRecordID>54798</EventRecordID>
<Channel>Application</Channel>
<Computer>JP-Main</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Bridge.exe</Data>
<Data>10.1.0.163</Data>
<Data>5ee0691d</Data>
<Data>6113</Data>
<Data>67246080</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>35976590-db18-4bc9-b7f9-87b0e19e6bf2</Data>
<Data>4</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>

Application Hang log

Log Name: Application
Source: Application Hang
Date: 6/24/2020 10:10:02 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: JP-Main
Description:
The program Bridge.exe version 10.1.0.163 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3d3c
Start Time: 01d64a4a23e96d7b
Termination Time: 4294967295
Application Path: C:\Program Files\Adobe\Adobe Bridge 2020\Bridge.exe
Report Id: 35976590-db18-4bc9-b7f9-87b0e19e6bf2
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T17:10:02.856582600Z" />
<EventRecordID>54799</EventRecordID>
<Channel>Application</Channel>
<Computer>JP-Main</Computer>
<Security />
</System>
<EventData>
<Data>Bridge.exe</Data>
<Data>10.1.0.163</Data>
<Data>3d3c</Data>
<Data>01d64a4a23e96d7b</Data>
<Data>4294967295</Data>
<Data>C:\Program Files\Adobe\Adobe Bridge 2020\Bridge.exe</Data>
<Data>35976590-db18-4bc9-b7f9-87b0e19e6bf2</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Top level window is idle</Data>
<Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
</EventData>
</Event>

2nd Error Reporting log

Log Name: Application
Source: Windows Error Reporting
Date: 6/24/2020 10:10:03 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: JP-Main
Description:
Fault bucket 1876912837886415207, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Bridge.exe
P2: 10.1.0.163
P3: 5ee0691d
P4: 6113
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D1.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6

Analysis symbol:
Rechecking for solution: 0
Report Id: 35976590-db18-4bc9-b7f9-87b0e19e6bf2
Report Status: 268435456
Hashed bucket: 1ecd99de4315f28e6a0c224820971167
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T17:10:03.502605600Z" />
<EventRecordID>54800</EventRecordID>
<Channel>Application</Channel>
<Computer>JP-Main</Computer>
<Security />
</System>
<EventData>
<Data>1876912837886415207</Data>
<Data>5</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Bridge.exe</Data>
<Data>10.1.0.163</Data>
<Data>5ee0691d</Data>
<Data>6113</Data>
<Data>67246080</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D1.tmp.WERInternalMetadata.xml</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Bridge.exe_becfb92e4e89fb77badafa8eaaea52dbb9aa0f7_edc95962_eb174145-0e8c-4104-a8f4-8b6b73eeb4c6</Data>
<Data>
</Data>
<Data>0</Data>
<Data>35976590-db18-4bc9-b7f9-87b0e19e6bf2</Data>
<Data>268435456</Data>
<Data>1ecd99de4315f28e6a0c224820971167</Data>
<Data>0</Data>
</EventData>
</Event>

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