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shannond37359467
shannond37359467
Participant
November 11, 2016
Answered

Adobe Bridge Cache error message

  • November 11, 2016
  • 1 reply
  • 740 views

First I own the bridge program not from creative cloud/

Two issues I need help with.

1. After update to latest Mac software Bridge does not recognize my camera anymore.  Is there a way to get Brige back to working properly without having buy something new and if so please give specific details and steps.

2. And most pressing, I went to open a folder filled with photos I had previously uploaded so I could do some color corrections.  In bridge I see half of the photos but not all that are in the folder.  When I click on the folder a prompt box comes up and says I need to purged the central cache folder.  When I went to purge  cache it basically just spins for hours and says building criteria.  I have work that needs to be done and need this fixed ASAP!!

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi Shannond,

Could you please quit Bridge, then navigate to the following location and delete the content from the cache folder :-

  • Mac OS: /Users/[User name]/Library/Caches/Adobe/Bridge [version number]/Cache/full
  • Windows: /Documents and Settings/[User name]/Application Data/Adobe/Bridge [version number]/Cache/full

Regards,

Sahil

1 reply

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
November 21, 2016

Hi Shannond,

Could you please quit Bridge, then navigate to the following location and delete the content from the cache folder :-

  • Mac OS: /Users/[User name]/Library/Caches/Adobe/Bridge [version number]/Cache/full
  • Windows: /Documents and Settings/[User name]/Application Data/Adobe/Bridge [version number]/Cache/full

Regards,

Sahil

shannond37359467
shannond37359467Author
Participant
November 28, 2016

This did not fix my problem.  The cache prompt still comes up saying I need to purge the central caches in the library. When I look at your forum it says something about doing this manually.  It is all vague assuming and confusing.

1- what does that mean, will I loose settings of my photographs?

2- what is the exact step by step to do this request if this will fix my problem?

3- why does bridge not see my camera anymore when I plug it in?

4- why does it take days to get an answer when it says this is 24/7?

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
November 28, 2016

May I know which version of Bridge are you using?

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