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hugop54690548
hugop54690548
Participant
June 24, 2024
Answered

Adobe Bridge continues 'initializing video librabry'

After the latest update (14.1.1.274) Bridge states that it is 'Initializing video library' in the lower left hand corner, after which a circle start spinning. Nothing else happens after that. The app has been working great for many years. Help?

 

 

    pankajg6675616Correct answer
    Community Manager
    July 4, 2024
    • Is there any video/audio file on Desktop or external drive? On the desktop yes, on one of the external drives I'm trying to use no.
    • Please check in activity monitor, whether dynamiclinkmediaserver process is running or not. Dynamiclinkmediaserver does not seem to be running. See attachment. 
    • . Please install Bridge 14.1 and check whether issue is reproducible or not. I have Bridge 14.1.1 installed. I uninstalled it and then reinstalled it. Should I try to step back to an earlier version? 

    Hi @default37816883u9o4jz ,

     

    Thanks for sharing the details.

     

    Please try the following steps -

    • Go to your System Preferences
    • Select Security & Privacy
    • Select the Full Disk Access option
    • Click on the "+" symbol and provide the admin permission
    • This will open Mac window, add Adobe Bridge 2024 application to get the full access.
    • Adobe Bridge 2024 will be added and make sure it's enabled
    • Select Security & Privacy
    • Select Files and Folders option
    • Select Adobe Bridge 2024
    • Enable all the folders and volumes

     

    Please try and let us know if this resolves the issue or not.

     

    Thanks,

    Bridge Team

    View reply

    13 replies

    steve5E15
    Participant
    January 24, 2025

    Thank you I have been trying for ages to sort this out 

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      default37816883u9o4jz
      Participant
      July 1, 2024

      Hi, I'm having the same problem with Bridge. The program "sees" some files in the default "Pictures" folder on my hard drive for example but will not read files or folders on my desktop or any external drives. I'm running version 14.1.1 on a MacBook Pro with OS Sonoma 14.5

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      default37816883u9o4jz
      Participant
      July 1, 2024

      PS. This was working fine before.

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      Community Manager
      pankajg6675616Community Manager
      Community Manager
      July 2, 2024

      Hi @default37816883u9o4jz,

       

      Thanks for sharing the details.

       

      To further isolate this issue, could you please check the following

      • Is there any video/audio file on Desktop or external drive?
      • Please check in activity monitor, whether dynamiclinkmediaserver process is running or not
      • Please install Bridge 14.1 and check whether issue is reproducible or not.

       

      Thanks,

      Bridge Team

      Translate
      Community Manager
      pankajg6675616Community Manager
      Community Manager
      June 28, 2024

      Hi @hugop54690548 ,

       

      Thanks for your feedback.

       

      Could you please share the following details about the issue:

      • System configuration
      • Was this working fine on previous Bridge version (14.1)?


      Thanks,
      Bridge Team

      Translate
      Joao383568760x08
      Participant
      July 1, 2024

      I am always having this problem, even after clearing cache.

       

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