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Participating Frequently
March 20, 2017
Question

Adobe Bridge has stopped working...

  • March 20, 2017
  • 1 reply
  • 571 views

...on Win 10.

I clicked on a link to Adobe Stock but did not sign up for it. Since then, when Bridge (any version) opens, it freezes with the "publish" window open and displaying "connecting to your Stock account..."

I have been in three chat/remote control sessions, the second one "elevated' and the third with a member of a "dedicated team." I gave them my phone number so they could elevate it to - I dunno who - maybe a Satanic Coven somewhere that would sacrifice a goat to fix it.

Did they call me back?

Of course not.

Will they bill me for my Cloud subscription?

Of course they will.

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
March 28, 2017

Hi devaghost,

Apologies for the experience you've had so far.

Did you try signing out and signing back into the creating cloud application before launching Bridge?

Regards,

Sahil

devaghostAuthor
Participating Frequently
March 28, 2017

I tried four remote sessions with Adobe techs totaling about sixteen hours.

Sahil.Chawla
Adobe Employee
Adobe Employee
April 17, 2017

Could you please let us know if you are still facing the issue If yes, then please try the step suggested above.

If it is resolved then please let us know so that we can mark this query as resolved.