Skip to main content
W
wiljov59533185
Participant
January 6, 2019
Question

Adobe Photo Downloader cannot load photo's from iPhone Xr

  • January 6, 2019
  • 1 reply
  • 329 views

I must be doing something wrong... what happens is:

- I start Adobe Bridge CC 2019

- I click the 'get photos' button

- the photo downloader takes forever to start but then gets loaded

- it sees my 1000+ pictures on the iPhone

- I can select photos for download

(- I have to change my settings because they are not retained, not even the photo naming preference, but that is reported elsewhere by others too)

- then as soon as I download I get the msg that photos are not available.

The phone is not locked, the photos are there.

I'm using a macbook pro 2012 / MacOS Mojave / Bridge CC2019 9.0.2.219 with my iPhone Xr.

Does anyone recognise the problem and have a fix?

I must say that I have had problems with a previous version of Bridge as well and have stopped using it, but my workflow is so much easier with Bridge and the downloader.

Regards,

Wiljo

This topic has been closed for replies.

1 reply

F
Frewity
Inspiring
January 6, 2020

I have a similar problem with my iPhone Xr iOS 13.3

MacOS Catalina v 10.15.2

I start Bridge v10.0.1.126

Photo Dowmloader opens - No valid files found - there are 50 photos on the phone.

Close and open "Import from Device"

Device shown is Rons iPhone, next to the name it has a Locked icon?? this has never happened before.

 

I have also noted that Photo Downloader settings are not saved, the last pic was of my settings that do not save

Look forward to a solution, Adobe Bridge is the best, organiser of my photos

 

Ron

F
Frewity
Inspiring
January 6, 2020

Hi Wiljo

The work around I am using until we get an answer is to use Apples Image Capture app.

I have set it to open when my iPhone Xr is connected.

This works just as the "Import from Device" dialogue in Adobe Bridge (the interface is almost the same)

I then selected the same folder to import the photos to as I use in Adobe Bridge.

Now everything works, BUT, would prefer an Adobe solution for Bridge obviously

 

Regards

Ron

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices