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Participating Frequently
January 9, 2018
Question

After opening and adjusting image in Bridge the screen locks

After opening and adjusting image in Bridge the screen locks and window need to be closed thus no saved image.

I am using Win10 with the latest Bridge CC

I have removed and reinstalled bridge per the specs listed:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

I can open the image in Photoshop CC 2018 adjust the image and save. If I use control-shift-A for bridge the screen locks.

I can use Bridge on my Macbook Pro with no problems.

Before Sunday night there was no problem whatsoever and I did not shut down or add anything to my computer.

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