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January 9, 2018
Question

After opening and adjusting image in Bridge the screen locks

  • January 9, 2018
  • 0 replies
  • 162 views

After opening and adjusting image in Bridge the screen locks and window need to be closed thus no saved image.

I am using Win10 with the latest Bridge CC

I have removed and reinstalled bridge per the specs listed:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

I can open the image in Photoshop CC 2018 adjust the image and save. If I use control-shift-A for bridge the screen locks.

I can use Bridge on my Macbook Pro with no problems.

Before Sunday night there was no problem whatsoever and I did not shut down or add anything to my computer.

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