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M
maxfindlay
Participating Frequently
February 11, 2021
Question

Annoying problem with Bridge v11.0.1

  • February 11, 2021
  • 2 replies
  • 621 views

Everytime I now log into Bridge v11.0.1, I get a pop-up message saying that Adobe can't confirm my subscription status. This is possibly (I'm told) because I'm not connected to the internet. I should also (I'm advised) uncheck the automatic updating of my clock in Preferences on my iMac. I am connected to the internet and unchecking the automating updating of the clock on my Mac makes no difference at all. However, if I log in using the previous version of Bridge (v10.1.1) I have no such problems. What is going on here? I should add two things. If I dismiss the pop-up message, I can still use Bridge v11.0.1 fine. And while the pop-up message isn't serious, it is increasingly annoying. I have uninstalled and then reinstalled v 11.0.1 but it makes no difference: I get the same problem. Any suggestions gratefully received.

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    2 replies

    B
    bb-mobile
    Participant
    February 25, 2021

    Hi maxfindlay If you're still looking for a solution, I think I found a fix.

    There seem to be different reasons for the recurring “can’t verify your subscription status” popup.
    For those getting the popup after updating from Bridge 20 to 21, this might be a solution. (Thanks to mariaanv32552230 on another thread for pointing this out).

     

    Briefly:
    Uninstall Bridge in Creative Cloud. And then re-install it.

     

    In detail:
    Open the Creative Cloud desktop app (all the following actions are done in this app). Bridge and Adobe Camera Raw are listed under your apps. Click on the three dots on the right of the Bridge listing and uninstall Bridge. A dialog will appear. Choose to keep Bridge folders, settings, notifications, etc. After Bridge has been uninstalled, look below at the list of available apps in your subscription. Bridge should be there. Click to install it. Then click the Open button to launch it.

    So far it's working for me. No annoying popup.

     

    A possible reason for the problem.
    After updating from Bridge 20 to 21 I got the recurring popup. Because I wasn't able to update via the CC app; I did so via the Adobe store. So then I had 2 copies of Bridge, 20 & 21, on my laptop. I deleted 20 and its associated folders. This I think caused a disconnect between Bridge and CC.

      M
      maxfindlayAuthor
      Participating Frequently
      March 5, 2021

      Thanks for this bb-mobile. Will give it a try.

       

      B
      bb-mobile
      Participant
      February 13, 2021

      I've been having exactly the same thing happen to me (on Mac OS 10.14 latest) after I updated to Bridge 2021. Have tried all the suggested fixes from various threads that detail the same problem, and at best the pop-up is only removed temporarily. This must be some kind of bug and while it's not serious it is really annoying and a fix would be appreciated. 

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