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R
Regina 7
Inspiring
July 18, 2023
Question

Bridege Image Processor not working

  • July 18, 2023
  • 1 reply
  • 1370 views

I have the latest versions of both Photoshop and Bridge on mac.  I create jpegs using the image processor featrue in Bridge: Tools>Photoshop>Image processor.  Now when I do that, it switches to Photoshop like it should, and then nothing happens.  Usually there is a pop up that gives me options: quality, size, etc.  but I don't get that now.  I tried unistalling and reinstallign both...no luck. Suggestions?  thanks.

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    1 reply

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    July 18, 2023

    Hmmm, I can think of several things, but let's start with the basics:

     

    1) Have you purged your Cache for that folder? (Go to Tools (menu) -> Cache -> Purge Cache for xxx folder)

     

    2) Have you rebuilt your Preferences? 

    To reset Bridge’s Preferences:

    Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

     

    I do not know if you'll need the following, but here it is just in case.

     

    Resetting Camera Raw’s preferences:
    Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS*) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
    Click Yes in the dialog that asks, "Delete the Camera Raw Preferences?"

    *On Ventura, it is now called "Settings.”

     

     

    Let me know if any of this worked

    R
    Regina 7Author
    Inspiring
    July 19, 2023

    Hi,

     

    Thank you for all of the suggections. Sadly none of them has fixed the issue.

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    July 19, 2023

    Hmm, this is strange.

     

    Normally, when one has issues with Image Processor, it's because it's not showing up in the Tools menu at all. I do not recall anyone having issues with it existing but not working.

     

    Let me give you one more thing to try: I'm guessing that the Image Processor (IP) is there but showing up for the wrong version of Photoshop. Here's the background deal: The script for IP is installed by Photoshop. If you install Photoshop before Bridge,  IP cannot be installed because there is no Bridge for it to be installed into. This is why some people do not even see IP in the Tools menu. The solution is to uninstall both Bridge and PS, then re-install but install Bridge first, then PS. 

     

    I am thinking that there was an installation error where Bridge had the script from a previous installation, but once it landed in a different PS than the one that installed it, it bogged down.

     

    So, uninstall both but install Bridge first, then PS. 

     

    Let's see if that works.

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