Skip to main content
G
GabiCa2112
Participant
January 10, 2023
Answered

Bridge 13.01 - Bridge crashes every time I exit full screen mode

  • January 10, 2023
  • 4 replies
  • 2087 views

I use bridge a lot for photo editing with Camera Raw.

 

I use the space bar a lot for entering the full screen preview when editing and lately Bridge crashes EVERY time I exit the full screen preview. I've used this so much that at this point I do it without thinking and it keeps crashing and it's very annoying for my workflow.  I've installed version 12.0.3 again and, luckily, works perfectly.

 

Just wondering if anyone is having this same issue with Bridge 13.01? 

I run Windows 11 Home 22H and I've NEVER had any issue with Bridge or any of the Adobe programs before.

    This topic has been closed for replies.
    Correct answer Marmes

    Ifigured out what causing Bridge crashing. No crashing, if in the setting to activate Software rendering. So it's not possible to use hardware rendering. Is it Bridge or Nvidia bug?

    4 replies

    Erik Bloodaxe
    Erik Bloodaxe
    Legend
    January 20, 2023

    Nvidia has acknowledged this issue caused by driver version 528.02.

    There is yet another update, version 528.24 (release Jan 19 2023) which I installed and it seems to have cured the problem.

    Here are the reported bug fixes with this new driver version:

     

    M
    Marmes
    Inspiring
    January 20, 2023

    Yes this is for Nvidia RTX/Quadro, but no update for GeForce cards yet.

      M
      Marmes
      Inspiring
      January 20, 2023

      I got today letter from Bridge team and they told:

       

      We suspect that the recent NVIDIA driver update is causing this crash.

      (Driver version : 31.0.15.2802 (528.02) , Release date : 5 Jan 2023)

       

      To further investigate the issue, we need your help. Please confirm if the issue is resolved by either of the below steps:

      1. Downgrade the NVIDIA graphic card driver.
        1. Download it from NVIDIA official site

       

      1. Switch to “Software rendering” in Bridge preferences by following the below steps.
        1. Navigate to Edit-> Preferences-> Advanced
        2. Enable checkbox “Use Software Rendering”
        3. Restart Bridge
        4. Check if the crash is resolved while previewing files.

       

      I downgraded NVIDIA driver to 527.56 and now Bridge working perfectly.  No crashing anymore

        A
        AH_Photography
        Participating Frequently
        January 20, 2023

        Thanks, got the same message.

        All the best!

          A
          AH_Photography
          Participating Frequently
          January 19, 2023

          I get the exact same error.

          However enabling "Software rendering" solves it, but *ONLY* in version 13.0 (Which is unusable due to other bugs).
          Both Version 13.01 & 13.02 crash, even if "Software Rendering" is enabled.


          Version 12.0.4 works with "Software Rendering" ON or OFF.

           

          -
          Windows 11 Pro

          NVIDIA GeForce RTX 4080
          NVIDIA Game Ready Driver, version: 528.02 Release date: 01/05/2023

          AMD Ryzen 9 7950X
          RAM: 32 GB

          Adobe Logs Collector: AdobeLogs_20230119_110713_775-win-GS.zxp

            M
            Marmes
            Inspiring
            January 20, 2023

            Yes, this "software rendering" option unfortunately is not the solution. For a moment it worked, but not anymore. 

            A
            AH_Photography
            Participating Frequently
            January 20, 2023

            Strangely after reinstalling the NVIDIA drivers using "Perform Clean Install", Bridge 13.02 worked on the first launch without error, but after quiting & starting Bridge again it began crashing the same.

            Some acknowledgement of this bug from Adobe would be appreciated.

              M
              Marmes
              Inspiring
              January 10, 2023

              Yes, I have exactly the same problem. When I watch pictures in full screen and after exit Bridge crashes. And how to bring back this error report windows that I can send reports manually again. I can't find solution.

              M
              MarmesCorrect answer
              Inspiring
              January 10, 2023

              Ifigured out what causing Bridge crashing. No crashing, if in the setting to activate Software rendering. So it's not possible to use hardware rendering. Is it Bridge or Nvidia bug?

                G
                GabiCa2112Author
                Participant
                January 10, 2023

                This worked!

                My Nvidia drivers did update recently, wonder if it's directly connected with this issue? My Card is a GTX 1660 Ti. (Jealous of your RTX 3060!)

                Thank you so much!

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices