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C
Charles_I
Inspiring
February 12, 2024
Question

Bridge 14 for PC only showing some .mov file thumbnails all appear in Lightroom and Windows Explorer

  • February 12, 2024
  • 1 reply
  • 562 views

I have a new Dell XPS laptop with Windows 11. I want to be able to view video thumbnails in Bridge 14 (2024). All .mp4 videos are appearing. However, Bridge is only showing thumbnails for some .mov files. All of these .mov files are from the same iPhone 13, all shot using the same setting, yet some thumbnails appear and some show the video editor icon instead of a thumbnail. The thumbnails that appear and the ones that don't both have the same metadata, Quicktime Video.

 

What's more, all the thumbnails appear in Lightroom and Windows Explorer. This only happens in Bridge. I have tried clearing cache, turning on (and off) User Software Rendering and any other online solutions I could find.

 

Is there any way to fix this?

    1 reply

    R
    ryan@eyelumination.com
    Participant
    May 23, 2024

    I have the same problems on new Windows desktop system. In Bridge, .MOV file icons/thumbnails do not show in the folder or file explorer. 

     

     

    H
    hyperspace3
    Participating Frequently
    March 10, 2025

    I have the same problem March 10, 2025 still not fixed.  ADOBE! What the #%@ is going on?! Fix these issues.

    F
    fiona_6869
    Participant
    May 19, 2025

    Same problem here. To see movs I installed VLC media player but still I get no Thumbs in bridge.  This happens only with mov files of Camera Lumix. Thumbs ob mov-files from OM show correct. Please help. Thank you.

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