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bergjet
Known Participant
October 20, 2024
Question

Bridge 15.0.0.397 crashes with macOS 15.0.1 (24A348)

  • October 20, 2024
  • 2 replies
  • 284 views

When I click on the ‘Desktop’ folder on the left, Bridge crashes.

This topic has been closed for replies.

2 replies

B
bergjetAuthor
Known Participant
November 26, 2024

The problem still exists.

S
Shivani Somayajula
Participating Frequently
November 4, 2024

Hey bergjet, 

 

We're sorry for the trouble you're experiencing with the Bridge crash. We need more details to help you. 

What version of the operating system are you using? Do you see any error messages on the screen when Bridge crashes? Would you mind sharing a video of the crash with us? It would help us understand the issue better. 

 

Follow these steps to troubleshoot the Bridge crash issue: 

  • Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
  • Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

 

You can also purge the cache by doing the following:

  • Choose Edit > Preferences (Windows) or Bridge > Preferences (Mac OS).
  • Select the Cache panel.
  • Click Purge All Cache Now.

 

Or, you can manually purge the cache by doing the following:

  • Choose Edit > Preferences (Windows) or Bridge > Preferences (Mac OS).
  • Select the Cache panel.
  • Look at Location and note the path for the Cache folder.
  • In the Explorer (Windows) or Finder, navigate to the Cache folder.
  • Drag the Cache folder to the Recycling Bin (Windows) or Trash (Mac OS).

 

You can also check here for more steps for Bridge crash issues: 

https://adobe.ly/3CmiZk4

 

Let us know how it goes, 

Thanks, 
Shivani 

B
bergjetAuthor
Known Participant
November 5, 2024

macOS 15.1 (24B83)

I did it

"

Follow these steps to troubleshoot the Bridge crash issue: 

  • Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.
  • Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK."
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