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JLCKJC2015
Inspiring
November 3, 2017
Answered

Bridge 2018 Crashing

  • November 3, 2017
  • 1 reply
  • 1366 views

I recently upgraded to Lightroom Classic CC 2018, Photoshop CC 2018, and Bridge CC 2018. So far I have had no problems with LR or PS.

But Bridge is randomly crashing a couple of times a day. The last few times were when simply restoring the app from the taskbar. It comes up but immediately throws up a Crash Report dialog. It's frozen and can only be dismissed from the task manager. A crash report was submitted. I have followed all the suggestions in the Adobe troubleshooting guide for Bridge which did fix crashes I was experiencing on startup. But the random crashes every few hours are still happening.

This was an upgrade from Bridge 2017 which worked well and was stable.

I am running a Win 7 64bit OS fully updated. Anyone else seeing this behavior?

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    The crash report I posted earlier is from the Event Viewer but it does not contain all the information shown in the article you suggested I read. The most notable comments are:

    Description: The program Bridge.exe version 8.0.0.262 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. (Note: There was no additional information in the Action Center.)

    Application Path: C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe

    Event: 1002, Application Hang

    The only time I see Crash Reports with the additional information shown in the article (faulting module, etc) is when the Crash is reported as an Event 1000.

    So, for the moment there's not much more I can tell you other than Bridge CC 2018 seems unstable on this machine whereas earlier versions were solid and stable. The program is choking on something and hanging as a result.


    Thank you for the information, appreciate your patience & support.

    I would suggest you to follow these steps and check if it helps:

    Method 1:
    Try booting the computer in safe mode and check if the same issue occurs:
    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    Method 2:
    Try performing clean boot and check if it helps:
    http://support.microsoft.com/kb/929135

    NOTE: After you have finished troubleshooting, make sure you put back the computer to normal startup mode as suggested in step 7 from the above KB article.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    November 3, 2017

    Hi JLCKJC,

    Could you please let us know what happens if you launch and test bridge in a new user account with Administrator privilages?

    Also, could you check the event viewer crash logs and share them with us? Check this link for steps: Using Windows Event Viewer to debug crashes - CodeProject

    Regards,

    Sahil

    J
    JLCKJC2015Author
    Inspiring
    November 3, 2017

    I tried your suggestion to launch and test Bridge in a new user account with Administrator privileges. The instability was still there that resulted in the crashes I reported.

    Here is a copy of the of the crash report from my system's Event Viewer while running as an Administrator:

    Log Name:      Application

    Source:        Application Hang

    Date:          11/2/2017 6:05:21 PM

    Event ID:      1002

    Task Category: (101)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      1204

    Description:

    The program Bridge.exe version 8.0.0.262 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 2370

    Start Time: 01d35435cb74b0fd

    Termination Time: 0

    Application Path: C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe

    Report Id:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Hang" />

        <EventID Qualifiers="0">1002</EventID>

        <Level>2</Level>

        <Task>101</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2017-11-03T01:05:21.000000000Z" />

        <EventRecordID>93527</EventRecordID>

        <Channel>Application</Channel>

        <Computer>1204</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Bridge.exe</Data>

        <Data>8.0.0.262</Data>

        <Data>2370</Data>

        <Data>01d35435cb74b0fd</Data>

        <Data>0</Data>

        <Data>C:\Program Files\Adobe\Adobe Bridge CC 2018\Bridge.exe</Data>

        <Data>

        </Data>

        <Binary>430072006F00730073002D007400680072006500610064000000430072006F00730073002D00700072006F00630065007300730000000000</Binary>

      </EventData>

    </Event>

    ----------------

    There was no additional information in the system's Action Center log.

    Hope this helps with your analysis.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    November 3, 2017

    Please check this link to see how to find out the faulty module and let us know what is the Faulty module you are seeing. Using Windows Event Viewer to debug crashes - CodeProject

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