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David Remington
Inspiring
October 19, 2017
Answered

Bridge 2018 freeze

  • October 19, 2017
  • 14 replies
  • 11290 views

Is it just me? Bridge 2018 freezes before I even finishing arranging the workspace. Did it multiple times. Unusable. 2015 MacBook Pro, Sierra. Bridge 2017 runs fine.

      This topic has been closed for replies.
      Correct answer Deepak_Gupta1

      Hi All,

      We have released a new version of Adobe Bridge (CC 2019) on 15 October 2018. The new version build number is 9.0.0.204. This version is available to install via Adobe Creative Cloud application.

      Please check the following link to know about all new features in Adobe Bridge CC 2019 - https://helpx.adobe.com/bridge/using/whats-new.html

      You may need to update the Creative Cloud application and restart your computer to see the updated installer.

      Thanks,

      Deepak Gupta

      14 replies

      nirbhaisingh07
      nirbhaisingh07
      Participant
      June 24, 2020

      Just firewalled the Adobe bridge and problem solved !

      but it should not be solution ! please suggest !

      Deepak_Gupta1
      Deepak_Gupta1Correct answer
      Participating Frequently
      October 15, 2018

      Hi All,

      We have released a new version of Adobe Bridge (CC 2019) on 15 October 2018. The new version build number is 9.0.0.204. This version is available to install via Adobe Creative Cloud application.

      Please check the following link to know about all new features in Adobe Bridge CC 2019 - https://helpx.adobe.com/bridge/using/whats-new.html

      You may need to update the Creative Cloud application and restart your computer to see the updated installer.

      Thanks,

      Deepak Gupta

      Deepak_Gupta1
      Deepak_Gupta1
      Participating Frequently
      October 15, 2018

      Hi All,

      We have released a new version of Adobe Bridge (CC 2019) on 15 October 2018. The new version build number is 9.0.0.204. This version is available to install via Adobe Creative Cloud application.

      Please check the following link to know about all new features in Adobe Bridge CC 2019 - https://helpx.adobe.com/bridge/using/whats-new.html

      You may need to update the Creative Cloud application and restart your computer to see the updated installer.

      Thanks,

      Deepak Gupta

      F
      filksy
      Participating Frequently
      November 27, 2017

      How the f***does anyone contact Adobe support here? I have a full on session going on and Bridge is just showing my pictures in a totally random order. Adobe are just terrible to contact. Just send you to wander around forums. Like wandering around a supermarket.

        I
        Imgorthand
        Known Participant
        November 16, 2017

        Similar freeze issues are happening also in 2017 version. I was able to reduce them by purging some unused parts of cache. I also invested in NVME SSD to keep cache loading quickly and it helped.

        Before that after running Bridge for first time I have to leave machine for 10 minutes. After that time Bridge unfroze.

        I noticed that during that time the cache disk was working 100% so I assumed bridge was initializing cahce.

        I nave not updated to version 2018 because there is nothing useful added there. And from this thread I see bunch of new issues.

        And we actually just need two things:

        1) STABILITY

        2) PERFORMANCE

        If the freezes are happening because of previews generation - improve your thread safety in code. Also improve the performance - so thumbnails and previes are generated quickly.

        BTW Did you know that Bridge is not using multiple core to generate previews?

        So no point in investing in 10+ core high end machine - Bridge will still crawl.

        Check out this thread : Why Adobe Bridge is not fully using the system resources when rebuilding cache.

        There is serious issue with Adobe cutting consts of Bridge development. I can pay much more for this product if you make it stable and fast!

        gary_sc
        Community Expert
        gary_scCommunity Expert
        Community Expert
        November 16, 2017

        I do not have an answer for anyone here other than to say that I have not had any of the freezes that you folks have found. I'm only mentioning this to let you know that there is something unique to your systems and/or my system that is causing or not causing the problem.

        I'm assuming that everyone has Bridge on their computer's hard drive and is not on a separate remote drive? I'm assuming that everyone has gone to their Preferences, selected "Cache" and tapped the Purge All Cache Now, button? I'm assuming that those who have had this problem have gone to that same Cache preference and moved the Cache Size slider over to the right?

        On a side note, for those of you using a Mac, I've had great success when trying to solve problems like this with (system) Cache Cleaner. Here, "System" refers to El Capitan, Sierra, High Sierra, etc. It does have a modest payment but when things like this come up I do the General Maintenance tab (all of them) and the Cache Tab (Medium Cleaning of all options). I'm pretty sure you can use it free for 10 days and then need to pay for it. It solved a problem I was having with Acrobat Pro years ago and have bought every upgrade ever since as a thanks.

        I can easily feel your pain on this, I know how hard it is to depend upon a vital piece of software and have it fail.

        Good luck, I hope something I've pointed to will help.

        p.s., FWIW, when I want delete the Prefs, I press the Shift-Option-Command keys as I double click the Bridge icon, NOT after Bridge starts.

        I
        Imgorthand
        Known Participant
        November 17, 2017

        Thank you for for suggestions.

         

        Just wanted to mention that Purge All Cache Now button that is number one solution for Bridge can be a huge problem for users.

        I have about 300K-400K photos (20TB) on Drobo – scattered in multiple directores with 1-2K photos each.

        Generating cahce for this takes WEEKS.

        Realistically – given that my machine is not in use 24/7 and i cant run gache generation all the time - is it MONTHS before I have cache for most used directories.

          RFARREN
          RFARREN
          Participant
          October 29, 2017

          Tried everything running latest software and 64gb of RAM on latest iMac. Current solution I have found to get on with work, rather than spend hours screaming at the screen and wanting to punch stuff, is to go in and reinstall Bridge CC 2017 (go to apps and click down arrow next to open button then click previous version then select version 2017). Works fine and no problems I can see working with Photoshop 2018 or Camera Raw. Adobe please let us know when you have corrected your mistake with 2018 and next time maybe spend more time using it more thoroughly before releasing rather than letting paying customers do the work for you! Thanks!

            W
            wp7194a
            Participant
            November 14, 2017

            I tried that and the option isn't there.

            M
            mwellan
            Inspiring
            November 14, 2017
            F
            fototomas
            Participant
            October 28, 2017

            I have puched bridge in the Nile and reinstalled 2017 all of 2018 is total frezen.

              R
              robc25855467
              Participant
              October 28, 2017

              I have tried on 2 machines with the exact same results.  I am fine as long as I am on a local drive.  As soon as I try to browse any folder on my NAS I get the freeze.  Waiting hours for Bridge to index my NAS is absolutely horrible.  I dont see how any of you at Adobe find this acceptable.  Bridge 2017 didn't do this.  Please unfuck whatever you did to file indexing. 

                E
                eddiev3276
                Participant
                October 25, 2017

                Running Mac Pro.....Mid 2010 with Sierra. I also get the freeze. Seems to happen when I try to access certain specific folders including the desktop. Reverting to 2017 version is the best option right now.

                C
                Community Manager
                CCSS1212Community Manager
                Community Manager
                October 25, 2017

                Hi David Remington , stafftopia , ruidelgadoalves  , corneliush16155308 ,  rosk43364472 , leonardo21​ @glt_mff , @jJohn Wadman

                To help you resolve this issue, could you please check following

                1. Could you run Bridge CC 2018 and start with a folder with less number of files. While you navigate to a folder having large number of files, leave Bridge for a while and then start using. How is the experience If you leave the Bridge running in background for 10-15 minutes ?

                2. Is “Generate Monitor-Size previews” option is turned ON (from Advanced tab of Preferences dialog)? Is yes, please turn it OFF and check the performance.

                3. Do you see a “Build Criteria” message in Bridge window? If you let the Bridge run for some time, does the message go away and you see some images in Content Panel?

                Please let us know after following these steps, if you are still facing the bridge freeze more frequently.

                Thanks,

                Avinash

                  G
                  GLT_MUFF
                  Participant
                  October 25, 2017

                  Avinash... It works!!

                  I just left Bridge running in background (I don't know how many time... more or less a couple of hours).

                  Thank you!

                  Gianluca

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