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melaniek14458381
melaniek14458381
Participating Frequently
October 19, 2018
Question

Bridge 2019 and cache issue

  • October 19, 2018
  • 1 reply
  • 534 views

Hi,

I’m running the very latest bridge 2019 version. On some rare folders I cant generate the cache on the folder. It just says that an error occured and that’s it. Where can I find detailed logs about the encountered error ?

thanks

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    1 reply

    A
    Adobe Employee
    Abhishek.Seth
    Adobe Employee
    October 30, 2018

    Hi melaniek14458381,

    Please try generating cache after resetting preferences.

    • Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears.

    • Select options--Reset Preferences and  Reset Standard Workspaces and then click OK.

      If the issue persists, please let me know the file formats for which you are facing issues.
    melaniek14458381
    melaniek14458381Author
    Participating Frequently
    October 30, 2018

    Hi,

    I just reset the preferences as indicated. The issue persists. File format is jpg.

    melaniek14458381
    melaniek14458381Author
    Participating Frequently
    November 2, 2018

    I installed the very latest bridge update this morning. I’m now running 9.0.1.216. I was hoping my problem would be solved, but it is unfortunately not the case.

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