Bridge 2020 black interface, can't see or do anything (Catalina)

Forum|Forum|6 years ago
January 31, 2020
4 replies
6569 views

I've just installed Adobe Bridge 2020 on my Mac via the Creative Cloud desktop app. On opening it, all I get is a mostly black interface and I don't know how to fix it. I can't even tell what version has downloaded because the About screen is blank, but in the CC app there are no updates for it.

I've tried rebooting, fully uninstalling rebooting and reinstalling, and trying the Bridge download file itself (i.e. not from within the CC app) and it doesn't matter what I can't see the interface.

System details and a few screenshots are below. Any ideas?

Problem or error

This topic has been closed for replies.

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Sabrina5E41

Participant

I don't know if this is still helpful, but I simply had to update my bridge thorugh the creative cloud and this problem was fixed for me.

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f2pshop

Participant

I'm on a macbook pro with M1 chip running Big Sur, which version of Bridge did you update to for the fix? The latest version, I think Bridge 11.1.1 (?) gave a warning about an intel version, which is not what I need. But having same issue as others, mostly black screen with just a few discernable controls.

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joshsteich

Participant

The latest is 12.01, and I was having the same problem until I uninstalled the previous versions using the creative cloud app manager. It looks like even having 11.11 on my machine while trying to run 12.01 led to the all black screens? Who knows.

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mkuchen

Participant

I am able to see the interface if I right click and select "Open in Low Resolution," but other than that, yes this is an annoying issue in Big Sur OS as well.

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Mayra5D34

Participant

I am having the exact issue, going back to 2019 update is not an option as Portratuire won't run on that, reason why i needed to update to Catalina. Im so stuck! not sure what to do.