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Question

Bridge 2020 external drive file delete is moved to main drive Trash (Mojave)

Forum|Forum|6 years ago
December 14, 2019
6 replies
6693 views

[I keep finding problems with Bridge 2020 w.r.t. Bridge CS5 almost on a daily basis - un upgrade it aint]

This is a relatively minor bug but dangerous when emptying the main drive Trash (MacOs Mojave). The more serious problem of file deletion in Bridge is being discussed on other threads.

Each external drive has its own trash (/Volumes/<drive>/.Trashes) whereas there is the main drive user trash (/Users/<user>/.Trash).

When Bridge is deleting a file on an external drive, it moves it to the user's local trash.

This is not good for a number of reasons:

1. If you don't know this behaviour and empty your local trash - you have unwittingly permanently deleted files on external drives;

2. It would eat up storage on local drive which is more precious than external drives: A file deletion remainig on the same drive has no net storage cost - deleting a 1 GB file does not result in an additional 1 GB being used up on that drive - whereas moving the file over to the user main drive does have this cost - I haven't tested the system to see what would happen if there is not enough space on the local drive to receive the deleted file(s).

Problem or error

L

ludzi

Participant

Can confirm that this is still an issue with the latest Bridge version 15.0.2.

They have apparently hardcoded ~/.Trash and are not willing to fix that... 😄

My workaround is to move the files that are to be deleted to a folder on that external volume and then delete them using Finder.

gary_sc

Community Expert

And I share that confirmation. This strange anomaly of coding remains. I sure hope whatever its purpose is worth the cost.

G

george0D44

Participant

is this problem FIXED? 😄

for 3 days the adobe support is still triing to fix this one for me :))

H

handsandfeet

Participant

Just here to say that this continues to be a problem with MacOS Ventura and Bridge 2023. It's absolutely baffling how bad Bridge has been ever since the Creative Cloud transition. It used to be blazingly fast at everything. Now it feels like a slog most of the time. It's still faster to cull in Bridge than in Lightroom, but barely.

To the issue at hand: In previous versions, I would have to sit and wait as it copied files to the main drive upon deletion. Now it seems to be masking that transfer time somehow, but it's still happening in the background. I like the workaround idea posted by Eric, but truly silly that this requires it. I don't care if it's Apple's issue or Adobe's. Adobe is a big enough customer that they can work directly with Apple to fix this kind of stuff. It's bad for Adobe in that it slows their customers down when on deadline, and it's bad for Apple in that it puts so much more wear on the internal SSD and causes more service requests and user dissatisfaction.

gary_sc

Community Expert

To all,

I have been able to completely replicate the problem and I reported this to Adobe (please remember that I do not work for Adobe). They were ALSO ABLE TO REPLICATE THE PROBLEM but were only able to state that it has been added to a stack of other issues that need to be taken care of.

Considering the number of issues in that stack that have not been resolved yet, I have no idea when this will be resolved. I'm sure it will be eventually, but the "when" in this situation is not known. I really wish I could provide a more satisfactory statement, but I'd be lying and I do not want to do that.

All I can say at this point is that IF you are deleting very large sets of files, you would probably be better off doing the deletion from the Finder instead of from Bridge. That, plus my comments on opening space on your Mac that I mentioned before should also be done, but more because the Mac needs that space to perform better. This has only limited overlap with this issue, but it should be done anyway.

Otherwise, you can always go to: https://adobebridge.uservoice.com

And hit them over and over with requests for this to be fixed.

Good luck!

D

DinkieDino

Participating Frequently

Thank you Gary!

Very glad to hear that, I was not aware you weren't working for Adobe, I sure hope they're paying you for dealing with their customer service! Apologies for the grumpiness.

Cheers,

Mathijs

D

DinkieDino

Participating Frequently

This is insane, just ran into this! We've just switched our entire workflow from working on servers to external disks on Adobe's advice because we kept running into issues with Bridge and Photoshop & local servers, but now I cannot delete files from an external disk without it moving them to my internal drive???

I have a folder of 80gb that I wanted to delete, but I can't delete it because I only have 60gb of free space. Why do I need 80gb of space to DELETE 80gb of files????

gary_sc

Community Expert

Please, as was demonstrated by Stefano, I was wrong in my original understanding of how the Trash works (thank you Stefano for your presentation). But this is an Apple issue, NOT an Adobe issue. It is impossible for Adobe to "fix" something that they are not responsible for and have no mechanism to do so.

However, if you (DinkieDino) only have 60 GB of space left on your hard drive, you have bigger issues to deal with. That is unless you have an external drive with lots and lots of space you use for PS to use as its cache work.

To do the short-term fix, you need to delete your images in blocks, say 20 GB at a time, until you get the files you want to be deleted are gone.

But at that point, you need to give yourself some space on your hard drive. Either delete or move files to an external drive. For example, I have a 1 TB drive, and I always keep it about half full. I have three external drives: my primary external drive ( 4TB) is used to hold all of my images and essential documents. I have a 2nd 4TB drive that mirrors my primary drive, solely as a backup. Finally, I have a 3rd 4 TB drive for Apple's Time Machine. (I also use a cloud service for protection against a major catastrophe, like a house fire.)

Remember, hard drive space is used for "paging" currently unused information from your RAM as well as for PS, Lightroom(s), and all of your applications to do their "behind the scene" work. The more space you provide for them to do their thing, the faster your computer will feel and act.

gary_sc

Community Expert

I wish to update my comments on Stephano's video.

I tried to duplicate his result and cannot. I'm not working off a server, only an external hard drive so that might provide different results, I cannot verify because I do not have access to a server environment.

What I did was take a large file (55 MB) on an external HD and "trash" the file. The file was immediately in the Trash can and there was no increase in the contents of my computer's HD. There was also no Move window. I then dragged that large file to my Desktop and suddenly, the Move window showed displaying the file's bytes as they transferred over to my computer. The total size of the files on my HD went up the same amount as the file. This did not happen when the file was observable in the Trash.

What I suspect might be happening in DinkiDino's computer (and others), is that the Mac needs space to manage this transfer of data as it's deleting the file. The more files there are, the longer this takes. (If you delete 1000 ten kb files, it will take much longer than if you delete ten 1000 kb files. After all, if DinkiDino's images are jpg files, and he's deleting 80 GB, if the JPGs are large, and (say) 6 MB each, that's over 13,000 files. That's a lot. Since I've already talked about how free space is vital to a healthy Mac, he needs to put his content on a diet.

S

Stefano Covre NT

Participant

I have the same Issue in MacOS Catalina.
I work only with external drives and everytime I delete a picture, she moves to the System Trashbin and NOT in the External Drive Trash folder.
This clogs up the Mac OS System HD and when I delete several files, the process takes a very long time, because Bridge moves the files from the External Drive to the Macintosh HD!!

PLEASE ADOBE FIX THAT!!!

gary_sc

Community Expert

Hello Stephano and Ash,

I do not belive that either of you are correct. You may be, but my experience with the Mac since 1985 says no.

Here's my evidence: If you move a file from an external drive to your computer, you will see a "move" dialog window. If the file is 1GB, you definately will see that window. When you delete a 1 GB file (or folder) from an external drive, there is no transfer window.

In addition, and I welcome for you to try this, take any file from an external drive and trash that file. Go into the trash and you will see that file. Now eject that drive. Look in the trash, it will not be there. Plug that drive back into your computer, the file is back in the trash.

Yes the file is "showing up" in the computer's Trash can, but the file is still on the external drive and when deleted, the flag for that file is removed and the space that the file was occupying is now available for new files to overwrite that space.

Please, if either of you have any evidence that what I said is wrong and can demonstrate how I am wrong, PLEASE show me. I do not want to be wrong on an issue that is so vital.

Otherwise, please let me know that you now understand what's taking place.

S

Stefano Covre NT

Participant

What you say it was true before the last Mac OS X update (Catalyna). But now it's no more true at all.
If you have Catalyna and you delete with Adobe Bridge CC 2020 a picture stored in an external drive (HDD or SSD), it will be moved to the System Trash, not in the Trash folder of the External Drive (infact the removing process it takes a long time).
If I eject the External Hard Drive after the deletion, I'll find the files in the System's Trash, with the System SSD filled by this files.

Registrazione_schermo_2020-05-13_alle_18-16-31.zip

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