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WLan7371029
Participating Frequently
December 10, 2019
Question

Bridge 2020 still crashing on launch after latest update (unsolved)

  • December 10, 2019
  • 7 replies
  • 6761 views

Hi there,

 

Adobe Bridge 2020 is still the only app that crashes for me even after the latest update to v10.0.1.

With crashing I mean it bounces a few times in dock then closes without posting a crash report window.

Thankfully Adobe 2019 still works and is currently in use along with the latest Photoshop and Lightroom versions on macOS Catalina 10.15.1

Any ideas?

 

Thanks in advance

 

 

    This topic has been closed for replies.

    7 replies

    W
    WLan7371029Author
    Participating Frequently
    September 9, 2020

    I've been comparing Bridge 2019 and 2020 logs in Library/Application Support and the only difference is the following error in 2020:

    ERROR | 2020-09-09 | 12:41:30.523 | 105553167600384 | DoOpen | BrowserDocument::DoOpen threw an exception
    ERROR | 2020-09-09 | 12:41:30.523 | 105553167600384 | DoNew | PApplication::DoNew(BrowserTarget) threw an exception
    Bridge 2019 does not how any errors so this must be the reason for crashing at launch.
    W
    WLan7371029Author
    Participating Frequently
    June 18, 2020

    And now with v10.1 it still crashes so I'm still on v9.1!

    V
    vastunghia
    Participant
    July 9, 2020

    WLan,

     

    did you try to (temporarily, at least) disable SIP (System Integrity Protection) on your Mac? There are some reports that this could, for some unknonw reasons, solve your issue.

     

    If you don't know what SIP is, please check

    Apple Support - About System Integrity Protection on your Mac 

     

    Official documentation for disabling / enabling:

    Apple Developer - Configuring System Integrity Protection 

     

    A quick walk-through for disabling / enabling:

     

    1. Restart your Mac
    2. Hold ⌘R as soon as the screen goes black, and release it when you see the white Apple logo + progress bar
    3. This should take you to Recovery Mode: head to Utilities > Terminal
    4. Type csrutil status / disable / enable depending on what you need to do (respectively query for current status, disable or enable)
    5. Restart in normal mode for the changes to take effect

     

    I may be wrong, but I think that disabling SIP is fine as long as you don't have to type any administrator user / password in any dialog. My understanding is that the primary purpose of SIP is to prevent malicious software from modifying core system files after being granted root permissions. So having it on or off, as long as you do not grant root permissions to any software, should make no difference.

     

    Would love to hear from you if this helped in any way.

     

    Ciao

     

    Sergio

      tobiasschorr
      tobiasschorr
      Participating Frequently
      April 20, 2020

      I have got the same issue every time I try to start Bridge. It is not even starting on the screen. Every time... I wait a few minutes, but nothing. I have to shut it down by the explorer. It is boring. I can not work with it. It is since the last "updates". It is crashing all over the time :-(((

        jbm007
        Community Expert
        jbm007Community Expert
        Community Expert
        April 20, 2020

        Are you on a windows OS or Max OS?

        Desktop or Laptop

        W
        WLan7371029Author
        Participating Frequently
        April 20, 2020

        He mentioned Explorer so that means Windows. Laptop or Desktop doesn't matter much in this situation I reckon.

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        January 23, 2020

        Hi Wlan and all,

         

        The Bridge crash on Catalina should be resolved in the 10.0.2 release.

        https://helpx.adobe.com/bridge/kb/fixed-issues.html#January2020releaseversion1002

         

        Try updating to 10.0.2 and let us know if you're still running into crashes in Catalina!

        Regards,

        Pete

        W
        WLan7371029Author
        Participating Frequently
        January 24, 2020

        Hi Pete,

         

        The Creative Cloud app still shows v10.0.1 but I'll check for a direct link. I'll let you know how it goes, thanks in advance!

        Speaking of which could you please ask the design team to add a dark theme to the creative cloud app so it fits nicely with the dark Mac theme? thanks.

        W
        WLan7371029Author
        Participating Frequently
        January 24, 2020

        I figured maybe it requires the 10.0.1 first to show the next update but after updating v10.0.2 was already installed. So it showed v10.0.1 but installed v10.0.2.

        Anyway, the issue has not been resolved. The icon jumps a few times and then Bridge closes again without ever showing a window, be it app windfow or crash report window.

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        December 17, 2019

        WLan,

         

        Sorry about the crashes you're seeing in Catalina, the engineering team has requested a bit of info to help with the investigations.  Could you help provide the following?

         

        1. Crash logs from: ~/Library/Logs/DiagnosticReports/
        2. Bridge logs at:
        • MAC - ~/Library/Application Support/Adobe/ Bridge 2020/
        • WIN - %appdata%\Roaming\Adobe\Bridge 2020

         

        Let me know if you have any questions.

        Regards,

        Pete

        W
        WLan7371029Author
        Participating Frequently
        December 21, 2019

        Apologies for the late reply Pete and thanks for helping out.

        I just installed Bridge 2020 again and checked the above folders after the app crashed. Again this happens immediatly after launch so no crash report available.

         

        1. There are no crash logs in this folder. This folder only holds one empty folder called "Retired"

        2. Here is the copy/paste from Bridgelog.log

         

        INFO | 2019-12-21 | 14:01:18.500 | 105553181361664 | Initialize | Bridge Version: 10.0.1.126
        INFO | 2019-12-21 | 14:01:18.500 | 105553181361664 | Initialize | Load ZString file for strings
        INFO | 2019-12-21 | 14:01:18.512 | 105553181361664 | Initialize | Load ZString file for shortcuts
        INFO | 2019-12-21 | 14:01:18.514 | 105553181361664 | GetInstance | NGL::GetInstance:: Initialize NGLWrapper Instance
        INFO | 2019-12-21 | 14:01:18.549 | 105553181361664 | Initialize | Init Bib Libraries
        INFO | 2019-12-21 | 14:01:18.551 | 105553181361664 | Initialize | Init Bridge Core
        INFO | 2019-12-21 | 14:01:18.551 | 105553181361664 | FBCoreInitialize | FBCoreInitalize - CheckPoint 3
        INFO | 2019-12-21 | 14:01:18.594 | 105553181361664 | FBCoreInitialize | FBCoreInitalize - CheckPoint 4
        INFO | 2019-12-21 | 14:01:18.595 | 105553181361664 | Initialize | Initalized Bridge Core
        INFO | 2019-12-21 | 14:01:18.769 | 105553181361664 | RunStart | AdobeCrashReporterInitialize()
        INFO | 2019-12-21 | 14:01:18.778 | 105553181361664 | RunStart | MigratePreferences
        INFO | 2019-12-21 | 14:01:18.902 | 105553181361664 | HandleOpenApplication | HandleOpenApplication : Init Completed
        INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check the system requirements
        INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check Requirements
        INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check physical RAM
        INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check free disk space
        INFO | 2019-12-21 | 14:01:21.074 | 105553181361664 | RunStart | Check operating system
        INFO | 2019-12-21 | 14:01:21.189 | 105553181361664 | DoNew | Done creating first document
        INFO | 2019-12-21 | 14:01:21.236 | 105553181361664 | TargetChanged | TargetChanged to /Users/me
        ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoOpen | BrowserDocument::DoOpen threw an exception
        ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoNew | PApplication::DoNew(BrowserTarget) threw an exception
        INFO | 2019-12-21 | 14:01:21.251 | 105553181361664 | RunStart | Registering Bridge URL Protocol
        INFO | 2019-12-21 | 14:01:21.251 | 105553181361664 | RunStart | Initializing IdleTimeCacheOptimizer
        INFO | 2019-12-21 | 14:01:21.251 | 105553181361664 | RunStart | Init Really Completed
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: IFF Format
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: BMP
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Color Halftone...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Crop and Straighten Photos Filter
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Crystallize...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: De-Interlace...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Displace...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Extrude...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Fibers...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: HSB/HSL
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Lens Flare...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Mezzotint...
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: OpenEXR
        INFO | 2019-12-21 | 14:01:21.387 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Pinch...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Pointillize...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Polar Coordinates...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Radial Blur...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Ripple...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Shear...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Smart Blur...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Spherize...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Targa
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Tiles...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Twirl...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Wave...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Wind...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: ZigZag...
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: SGI RGB
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: PCX
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Dicom
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Cineon
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Radiance
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: CompuServe GIF
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: PNG
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Pixar
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Portable Bit Map
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Wireless Bitmap
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: JPEG 2000
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Camera Raw
        INFO | 2019-12-21 | 14:01:21.388 | 105553181361664 | BridgeSPStartupNotify | Plugin loaded: Camera Raw Filter
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | SaveGlobalMRUFolders()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | ClearGlobalMRUFolders()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | GeoMapMarkerManager::ShutDown()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | BridgeFeatures::Terminate()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | RequestManager::Terminate()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | BridgeCache::MustReleaseChildren()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | BridgeNode::ClearNodeCache()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | PlacesModel::Terminate()
        INFO | 2019-12-21 | 14:01:22.310 | 105553181361664 | Exit | Publish::Terminate()
        INFO | 2019-12-21 | 14:01:22.311 | 105553181361664 | Exit | BridgeScripting::Terminate()
        INFO | 2019-12-21 | 14:01:22.413 | 105553181361664 | Exit | Save panel registry
        INFO | 2019-12-21 | 14:01:22.413 | 105553181361664 | Exit | ShutdownFBCore()
        INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | CleanUpOpenWithAppCache()
        INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | TerminateFileInfo()
        INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | TerminateOWL()
        INFO | 2019-12-21 | 14:01:22.557 | 105553181361664 | Exit | TerminateBIBLibs()
        INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | ClearCache | OutputPDFImageCacheManager: Deleting cache directory /Users/me/Library/Application Support/Adobe/Bridge 2020/OutputModule/ImageCache.
        INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | Exit | CApplication::Exit()
        INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | ~PApplication | Quitting Bridge
        INFO | 2019-12-21 | 14:01:22.559 | 105553181361664 | ~PApplication | WriteKeywordsToDisk()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | WriteMetadataToDisk()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fBrowserDocs.DeleteAndRemoveAll()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fCopyProgressDialogs.DeleteAndRemoveAll()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fProgressDialogs.DeleteAndRemoveAll()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | fBuildCacheStatusDialogs.DeleteAndRemoveAll()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | PPreferences::Terminate()
        INFO | 2019-12-21 | 14:01:22.560 | 105553181361664 | ~PApplication | Delete and free all workspaces
        INFO | 2019-12-21 | 14:01:22.561 | 105553181361664 | ~PApplication | Close Log

         

        Obviously this stands out:

        ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoOpen | BrowserDocument::DoOpen threw an exception
        ERROR | 2019-12-21 | 14:01:21.251 | 105553181361664 | DoNew | PApplication::DoNew(BrowserTarget) threw an exception
         
        I'll see what google comes up but hopefully you guys got a quick solution for me. Thanks in advance!
        jbm007
        Community Expert
        jbm007Community Expert
        Community Expert
        December 10, 2019

        That version crashes all the time.

        Unfortunately your going to use 2019 for awhile.

        Adobe will on Christmas vacation until the beginging of next year.

        L
        Lumigraphics
        Legend
        December 10, 2019

        Try resetting your preferences.

        W
        WLan7371029Author
        Participating Frequently
        December 10, 2019

        Should have mentioned this but I already did a prefs reset with same result, then I removed both 2019 and 2020 versions along with their leftovers (cache, application support, prefs, etc..) and installed 2020 with same result. 

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