Participant

Answered

Bridge 2022 Keeps Crashing

Forum|Forum|4 years ago
November 2, 2021
17 replies
10038 views

I updated my operating system to MAC OSMonterrey a couple of days ago and then updated to new version of Bridge and now the application keeps crashing. This is completely unaceptable, is anybody working on this issue?

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Correct answer marzo19

Hi,

Are you holding down CMD + OPT + SHIFT while you restart Bridge?

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B

Barry22137058a76p

Participating Frequently

Got a response from Adobe. Hold dowen the option command and shift when opening up Bridge. IT DOESN'T WORK!

B

Barry22137058a76p

Participating Frequently

I am having th same problem. It didn't start until now and I've had OS12 operating for a while. I've tried holding down the option/shift/command buttons. Nothing happens. I am not terribly technical, but I am terribly frustrated. Is there an easy fix?

M

marzo19Correct answer

Inspiring

Hi,

Are you holding down CMD + OPT + SHIFT while you restart Bridge?

M

michellem76290726

Participant

Yes same here on the brand new macbook pro!! 😞 - Bridge keeps freezing up and crashing

daleenb82052064

Participant

Had the same problem, but installing the latest camera raw update and restarting my computer did the trick for me

K

kpulkit

Adobe Employee

Hi

Thanks for the feedback. Is the crash happening when you open Camera Raw. If yes can you please try to install latest Camera Raw (14.0.1) from camera-raw-plug-in-installer. If not can you please submit the crash report using the Adobe crash reported. (Please make sure the email id is same as used here)

Thanks,
Bridge Team

M

marzo19

Inspiring

Bridge 2022 suddenly crashed and will not open -- even after uninstalling and reinstalling. On Mac OS latest version of Monterey. Was working fine up until now.

First part of crash report:

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Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Bridge 2022 [51004]
Path: /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Adobe Bridge 2022
Identifier: com.adobe.bridge12
Version: 12.0.0.234 (12.0.0.234)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2021-11-18 17:21:13.1961 -0500
OS Version: macOS 12.0.1 (21A559)
Report Version: 12
Anonymous UUID: AE7DD6ED-1AE4-FFCD-0DE6-734566F6D562

Sleep/Wake UUID: E3BCF1CC-5B9A-4F65-8145-65045AC7F2A2

Time Awake Since Boot: 260000 seconds
Time Since Wake: 21098 seconds

System Integrity Protection: enabled

Crashed Thread: 23 Mondo Worker

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: ([NSThread isMainThread]), function _NSPersistentUIApplicationExplicitlySupportsSecureCoding, file NSPersistentUI.m, line 269.

M

marzo19

Inspiring

UPDATE: Reset Preferences; appears to be working now.

CMD + OPT + SHIFT (on Mac)

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jeanineroo

Participant

Same here!!! ALSO PLEASE FIX THE CROPPING IN CAMERA RAW!! IT'S THE WORST.

gary_sc

Community Expert

Jean, unless you're specific, no one can know what you think is "the worst."

J

jeanineroo

Participant

Since the update a while back the cropping went from stationary photo and you moved the crop to the photo moving all around, It's the stupidest method of cropping I have ever incountered and I know I am not alone.

Please give the option to go back to the old method, without having to unintall!! I'm seriously planning on leaving Adobe all together over this small thing. I crop and edited in batches and this slows my efficiencies to the point it takes me 3 times as long to edit anything. This is not including the constant freezing and shutting down that Adobe Bridge or Photoshop does everytime I try to do anything with a slightly larger file size.

If anybody knows a way around this please let me know.

L

Lumigraphics

Legend

https://helpx.adobe.com/uk/bridge/kb/troubleshoot-errors-freezes-bridge.html

A

Aoneself

Participant

I was having this very same problem where photo downloader would crash everytime i tried connecting it to my iPhone to offload and rename my files. Clearing the cache as the above link suggests did indeed stop it from cashing and allow me to initiate the download sequence until it crashed around 200/9000 images. 😞