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Sbrill4800
Participant
April 30, 2023
Question

Bridge 2023 freezes when opening with RAW or basically doing much of anything

  • April 30, 2023
  • 3 replies
  • 482 views

I have wasted numerous hours troubleshooting. Everything Adobe says needs to be updated is updated, including computer OS. I tried to purge, per one human's recommendation, but it won't do that without freezing either. This is worse than worthless. 

This topic has been closed for replies.

3 replies

S
Adobe Employee
Shubham V
Adobe Employee
May 15, 2023

Hi @Sbrill4800  @gregorya76403754  @Pw Lucas ,
Thanks for your feedback.
Could you share the following details about the issue:

  • Bridge version
  • System configuration
  • Is the issue specific to particular files/format?

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com


Thanks,
Bridge Team

gregorya76403754
gregorya76403754
Participant
May 15, 2023

I am using Bridge v 13.0.3.693. My machine is a Windows 10 current version with 32 gb ram, nvidia geforce rtx 2070, Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz. Bridge freezes when I open it - it does not freeze with any file format. Often I'll have to open it several times in a row before it stabilizes. If I wait while it's frozen it will open after a couple of minutes. The blue purge your cache warning comes on very often after it stabilizes. Also I'm getting flickering of the full screen image preview now. I've uninstalled and reinstalled it more than once but this does not help. I also have the beta version of photoshop installed if this has any effect. I hope you are able to track this down. Thanks.

P
Pw Lucas
Known Participant
June 5, 2023

I am still getting the same problems with this issue and like so others are with Adobe Bridge 2023: for purging RAW files and for Screen Viewing, which still starts to freeze my desktop on Windows 10 when viewing many RAW files within Bridge. And also, every time I exit out from Adobe Bridge 2023, it crashes down and leaves me a dump file.

 

I have never had this problem last year with Adobe Bridge for editing RAW files and for viewing them.

 

So, the big? - When will the Adobe Engineers team get back to the basics for Bridge to work within Photoshop normally again?

This is the worst Adobe Bridge 13.0.3.693 for 2023, I have ever encountered from them!

P
Pw Lucas
Known Participant
May 1, 2023

The same here, and it seems Adobe cannot solve this hideous issue.

gregorya76403754
gregorya76403754
Participant
May 1, 2023

Same here -very frustrating.

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