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timothyo87726396
timothyo87726396
Participant
November 10, 2022
Question

Bridge 2023 image preview does not work: HRESULT error: The GPU device instance has been suspended.

  • November 10, 2022
  • 2 replies
  • 759 views

I installed the updates (to 2023 versions) to Photoshop, Bridge, Lightroom, and ACR today. Bridge does not show preview images when I click an image in the filmstrip. It throws this error message when I click on a filmstrip image: 

"HRESULT error: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action."

I don't know what to do with that information.
Also, the metadata tab is blank when I click on an image in the filmstrip. It's not just filmstrip mode; it's in any mode that shows the files in a folder.
Here's my computer info:

Lenovo 730-15IKB

16.0 GB installed RAM

Processor: Intel Core i708550U CPU @1.80Ghz 2.00 Ghz

64-bit operating system, x64-based processor

Intel UHD Graphics 620

Windows 11 Home

Version 22H2 (installed on 11/1/2022)

OS Build 22621.819

 

    This topic has been closed for replies.

    2 replies

    Rahul Saraogi
    Rahul Saraogi
    Participating Frequently
    November 24, 2022

    Hi,


    Issues reported in this and other threads are fixed in the latest patch release #13.0.1.583. Please install and confirm if it fixes the issues you are facing.


    You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


    Thanks,
    Bridge Team

    joziG
    joziG
    Known Participant
    February 26, 2023

    Hello, the issue is NOT fixed at all! Same old story, same old error message.

     

    So, what actually was fixed? Bridge is important to a lot of us!

    S
    stuart27082606lvbt
    Participant
    November 11, 2022

    As above, it is hugely frustrating when Bridge crashes every few minutes.

    I have uninstall and reinstalled. When will this bug be fixed.

      P
      Paolo5DE3
      Participant
      November 11, 2022

      same for me! It's frustrating ...

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