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EVOQ
Participant
August 21, 2023
Answered

BRIDGE 2023 not showing thumbnail and processing my CR3 file from Canon R5 any more

  • August 21, 2023
  • 3 replies
  • 830 views

Hello,
I was doing the post production of my photos and the next time I turn on my computer to continue my work where I left it, bridge 2023 latest update doesn't seem to be able to porcess the CR3 files any more. can't show thumbnail, can't open with camera raw to edit.
The files where working fine just before lunch break!
I tried to reinstall Bridge, I also tried with an older update, it doesn't change anything.
It's a huge problem, I have a lot of work I need to process to deliver to my clients fast.

    This topic has been closed for replies.
    Correct answer VarunVarshney

    Hi @EVOQ 

     

    Thanks for reporting the issue.

    To further investigate the issue (even if resolved), please help by sharing the below details with us (sharewithbr@adobe.com) :

    1.  ACR logs by using the steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html . Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"
    2.  Operating System Details
    3. Do your workflows involve Photoshop? If Yes, Please share your workflows that involve ACR.
    4. Bridge logs you can find Bridge log file "BridgeLog.log" at :
      - MAC - ~/Library/Application Support/Adobe/Bridge 2023
      - WIN - %appdata%\Roaming\Adobe\Bridge 2023

    4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

     

    It would be extremely helpful if you would be fine with a screen-share session for further investigation of the issue. If yes, we will reach out to you.

     

    Thanks,
    Bridge Team

    3 replies

    V
    Community Manager
    VarunVarshneyCommunity Manager
    Community Manager
    August 31, 2023

    Hello @EVOQ 

     

    This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

    We would recommend you update and confirm if the issue is resolved.

     

    Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

     

    We appreciate your patience and support.

     

    Regards,

    Bridge team

    V
    Community Manager
    VarunVarshneyCommunity ManagerCorrect answer
    Community Manager
    August 21, 2023

    Hi @EVOQ 

     

    Thanks for reporting the issue.

    To further investigate the issue (even if resolved), please help by sharing the below details with us (sharewithbr@adobe.com) :

    1.  ACR logs by using the steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html . Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"
    2.  Operating System Details
    3. Do your workflows involve Photoshop? If Yes, Please share your workflows that involve ACR.
    4. Bridge logs you can find Bridge log file "BridgeLog.log" at :
      - MAC - ~/Library/Application Support/Adobe/Bridge 2023
      - WIN - %appdata%\Roaming\Adobe\Bridge 2023

    4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

     

    It would be extremely helpful if you would be fine with a screen-share session for further investigation of the issue. If yes, we will reach out to you.

     

    Thanks,
    Bridge Team

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 21, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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