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Bridge 2023 - Thumbnails and Previews not generated for large files

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Bridge 2023 (version 13.0.0.562) not generating thumbnails or previews for files larger than 1GB even though I have the threshold set at 5GB. After purging the cache and restarting it still doesn't work.

Problem or error

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B

Busbybryant

Participating Frequently

Is anyone from Adobe going to respond to this topic and say "we have listened to you over many years" and we have finally fixed the issue??? It is so frustrating as I love Bridge and can't understand why 1GB is an issue with thumbnail generation.

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A

Andy Post

Inspiring

Not sure if this is a complete solution but...

Preferences / Thumbnails / Performance and File Handling /

Set the first line "Do No Process Files Larger than XXXX MB" I set it to 1800 and am getting thumbnails for larger files. Once I close and restart Bridge that is.

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B

Busbybryant

Participating Frequently

Thank you so much. This worked. Much appreciated.

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G

G5EF7

Participant

same issue in 2024. It just started happening randomly for me on an idle tuesday where it wouldn't show any previews. I went in and manually gave Bridge access in security settings becausee somehow that got reset. I've since reinstalled, updated my OS and Bridge. Purged and repurged caches...cranked up the thumbnail genersation size. Plenty of ram I think. Very frusterating as an issue persists now where I can't get any previews now for files above a GB. I don't know where the problem lies.

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M

matsberg

Participant

I gave up using this useless piece of software months ago.

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J

jodisinatra

Participating Frequently

ditto, I've accepted my fate and now use Eagle for viewing. See my note above about the misery this requires

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D

defaultx8j7vksyj4tu

Participant

Still having the same issue and it's October... Please fix

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M

matsberg

Participant

this is so annoying and makes bridge USELESS. We pay a lot for Adobe apps and this is unacceptable.

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J

jodisinatra

Participating Frequently

I second this! do your jobs please

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J

jodisinatra

Participating Frequently

years and years and years 😞 can anybody recommend an alternative?

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J

jodisinatra

Participating Frequently

Eagle.cool is better than Bridge, enjoy 🙂

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J

jodisinatra

Participating Frequently

ugh, Eagle is proving to be it's own nightmare, sorry folks. You have to copy in all your assets BUT then you can't edit them there or things get messy so, if you do not edit any of your assets (as if) you'll love Eagle, if not,

Any other suggestions?

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