Bridge 2024 causing Window Explorer to crash and other random bad stuff in both Windows 10 and 11

Forum|Forum|1 year ago
September 10, 2024
3 replies
654 views

I'm wondering if anyone else is having this problem and if there is a fix I can pose to our IT department.

I work/connect remotely, doing graphics in a PC environment, and like using Bridge to scroll through our library of graphics. But it appears to be the root cause behind many issues and lost hours of work.

It is causing Windows Explorer to crash, and perhaps causing other random issues across other apps--like Acrobat not wanting to open, Illustrator not letting me 'save as', messing with my Teams, and other random issues... I also don't know if it is behind my work computers dying early deaths. (I have been with the company 26 months and have gone through 3 physical PCs and 3 virtual PCs.)

IT tells me no one else is having this problem, but I can't tell you if anyone else uses Bridge.

After getting set up on my 3rd virtual pc yesterday, I started having problems today. I uninstalled Bridge and things seem to be working better, and my Explorer window isn't crashing.

Does anyone know if there a conflict or bug that we can fix so I can go back to using Bridge?

Thanks

This topic has been closed for replies.

AlanGilbertson

Community Expert

Running Bridge on your local PC while connecting remotely to graphics folders has a great deal of failure potential. Timing across a remote connection can create all kinds of problems. See if you can't get IT to set you up with a machine you can remote into and run Bridge on that machine.

D

Diane31807422wo2qAuthor

Participant

Yes. It's a fairly large company, and everything is on integrated on Sharepoint and our servers.

L

Lumigraphics

Legend

Forget it, that's a recipe for failure. I have no idea what the dying computers are all about, but with Adobe products you MUST work on local files. Period. So you need a local computer that is able to run graphics software AND you need your files copied to a local hard drive.

D

Diane31807422wo2qAuthor

Participant

The odd thing is, my coworker logs in the same way I do, also from a Mac, we are both using Citrix to connect, and everyone works the same way off the network. No one works locally I believe the only difference is my use of Bridge...

Erik Bloodaxe

Legend

Are you attempting to use Bridge over a network?

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