Skip to main content
T
Trista22378556ih0g
Participant
October 17, 2024
Question

Bridge 202x Crashing

  • October 17, 2024
  • 1 reply
  • 384 views

Last week Bridge 2024 worked fine. I upgraded to 2025. Now any version I try to use crashes about 2 minutes after I open it.

  • I've cleared preferences and purged cache. 
  • I've tried disabling startup scripts.
    I've uninstalled and installed 3 different v14.x options (and clearing preferences/cache/disabling scripts) all giving the same results.
  • On startup it still shows my same three panels that I use. One is a folder with 6 vector files. It says "6 Items (generating previews)". 

At some point, I clicked the "Automatically report" checkbox so I'm not sure how to get an error log to post.

 

Dell Precision 3460
Windows 10
16gig RAM
100gig free space on SSD

This topic has been closed for replies.

1 reply

T
Trista22378556ih0gAuthor
Participant
October 17, 2024

I think the uninstaller is leaving behind some trash when it cleans up on exit. There were still Bridge files and folders in Program Files and AppData.

Convoluted fix:

  1. Uninstall all versions of bridge.
  2. Go to Program Files, delete all Bridge folders and contents. Check Program Files (x86) just in case.
  3. Search C drive for "Bridge," remove all Bridge folders and contents in User/AppData/Roaming/Adobe.
  4. Install Bridge 2025 and now it just works
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices