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Halo Photography Ltd
Known Participant
October 17, 2026
Question

Bridge Beta's New Media Importer crashes while downloading images

When Im downloading with the New Image Importer on Bridge Beta 17.0.0 it crashes during the transfer with the following message.

Cannot create files

Adobe Bridge could not create one or more files or folders in the destination. A name may be invalid, or you may not have permission to write there. Choose a different folder and try again.

Files copied before the error were saved to: \\Work\Work\6001

I have the same setting as the old importer and normal Bridge downloads fine.

    1 reply

    Vaibhav Shrivastava
    Adobe Employee
    Adobe Employee
    October 19, 2026

    Hi ​@Halo Photography Ltd 

    Thank you for your feedback.

    We are unable to reproduce the issue on our end.
    Could you please provide the following details to help us investigate further?

    • System configuration
    • Is the same destination folder (\\Work\Work\6001) working in old media importer ?
    • Is this working on the local system drive ?


    Please share the screen recording of the issue at sharewithbr@adobe.com and mention this thread. Your assistance is greatly appreciated!

    Thanks,
    Bridge Team

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